Not sure why our pickup location was changed from Florence to Muscle Shoals, which was somewhat inconvenient. So to improve I'd say let the customer pick up their truck from the location they selected!Jeffrey J.
Trailer Rental & Towing in Muscle Shoals, AL at Counts Brothers Music
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Muscle Shoals, AL 35661
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Plates were 2 years expired and the ratchet straps failed to actually lock i tried multiple times both straps came undone and completely came undone. Luckily I had normal straps and just strapped the truck down using them trailers was a total piece of crap.nick J.
None - This was the best experience yet with a U-haul location and equipment.Donald B F.
Keep doing what you're doing. I used the â€œCounts Brothers Musicâ€ location in Muscle Shoals AL for my pickup and drop off. Excellent customer service and would highly suggest using them again. Thank youCid G.
Traiker had serious issues . It would not allow me to go over 45mph. It took me 18 hours to drive a 10 hr road trip .Michael R.
Every thing was wonderful as usually.Stevie B.
The truck underpowered and would struggle any hill. Inspection may have prevented a tire blowing out. We were stranded on the side of the road 1.5 hrs. The local roadside assistant performed the repairs well in a timely manner. The truck was so underpowered it was loud and we couldnt carry on a conversation.Tim M.
Website sucked. Couldn't log in with my email after you sent information via my email. Without mr counts i could not have picked up the truckLISA B.
Lower your dang prices!! By the time I paid for gas it cost over $600 just to rent the 10 ft. truck that's supposed to rent for $19.95 a day but then you add 79 cents a mile on top of that and it makes it way to expensive. I will use another carrier the next time!marc W.
Very Nice folks there, and the 10' "minimover" was great truck, easy to drive and park.Donald S.
Hard to find dark area and not drop off serviceMarsha G.
The young lady that help me with my vehicle was very polite and very nice to work with. I will do more business as well as tell a friend about her servicePhillip G.
all was good for me.William H.
I had to wade through water to get to the trailer. Fortunately I had a dry pair of shoes that I changed into after hooking it up. There ought to be a better way to get to those trailers than having to walk through water After or during a rain.Terry J.
Great customer service. Will come back to this location in the future.George A.
Very friendly and fast at getting us on our way.HEATH J.
U Haul told us to drop the trailer off here since we had to return it early due to the 26ft U haul truck breakdown. This location just charged me $1.02 wrong location drop off fee. Please refund ASAP !!!duke M.
The location I rented the UHaul was above average, easy and fast, the UHaul was upgraded to me for the same price.The only complaint I have was the extremely high price for not replacing the 13 miles we used it for, plus the added charge to actually put the gas back in...I expected to get about 45-50.00 back( had left 100.00 deposit) and instead I got back less than 1.00!) I looked at gas hand when I got in the truck and was notch above half tank and when returned was still little above half so I didn't think we had used much at all..only 13 miles, but still ate up the remainder of my 100.00.....when gas was only 2.18 per gallon, in future I will make SURE to put couple gallons in...so that's THE only complaint I have with my experience....Susan S.
Overcharged!!! Got charged 2 days for 1Fred A.
It would have been nicer to have the truck ready to go, car trailer hitched up, and pads/ dollies waiting inside truck. Instead, despite my electronically filling out the forms, I still had to wait about 1/2 hour for my order.Timothy C.
The Staff at Counts Brothers was excellent. Very friendly and knowledgeable and patient. I would recommend this location.leann A.
I found this dealer in Muscle Shoals after the dealer in Sheffield (My home Town)failed to show for my appointment to pick up the trailer. The person whowas there had not been trained in the Uhaul system and could not rent me the trailer. Twice I tried to use the Family store in Sheffield and twice no one was present who could help me. I then went to another city Muscle Shoals, AL and was served promptly, by a professional organization. I will not use a dealer in Sheffield. I would highly recommend that you choose dealers in Sheffield who would represent the Uhaul name properly.james G.
The location does not open till 10:00am, but when making reservations for pickup it would give you a 24 hour time span. Unfortunately we had to wait a couple hours to get the truck this was the only complaint I had which was not the establishments fault but the app itself which does reservationsWilliam V.