The representative at this location had no idea how to connect a trailer. Look at the picture he took during setup. I can provide additional pictures also. He didn’t tighten the knob on the hitch ball at all, he made the chains so tight and wrapped around that they would have snapped on the first turn. I had to completely reconnect the trailer before leaving.
JOSHUA W
RNNS Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Finksburg, MD 21048
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Customer Reviews
- 2.0 Average Customer Rating
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Staff was not trained on the U-haul...had to call manager on speaker phone to walk through the process that I already completed online. Both the on site employee and the remote manager were no native English speakers making the process all the more frustrating. The check in process was about 2 minutes long. I was upsold online to rent a pickup and dolly but there was no hitch on the truck to use them together. No one at U-haul picked up the support number after 10 minutes even though the message said to expect a five minute wait. I had to renegotiate the deal to use the box truck that had a ball hitch on it so I could still salvage my rental. I had a 3:30pm rental time for a 4 hour rental and arrived about 10 minutes early. I didn't leave the location until 417pm placing me right in rush hour. The trucks and dolly on site were clean and in good shape but the process of checking out was completely a disaster. I had a poor experience with U-Haul decades ago and have used Penske since....and will again.
John Gthe owner at this location is a very nice person, be nice and polite to him and he will be very nice and polite to you . from now on this place is my go to place for all my u haul rental needs . thank you so much
Brown DExtra charges I wasn’t aware of until after putting me in debt
Dakota TYou over charged my credit card. More than I used. NOT COOL. WILL NOT RECOMMEND OR USE AGAIN.
Dian S