Excellent servicenicholas S.
Trailer Rental & Towing in Naples, FL at Marco Island Equipment
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Naples, FL 34114
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Hands down the worst experience ever. Billing was and is STILL incorrect. Ordered a dolly, did not come with the u haul which was left at an abandoned store that was not open to even get the keys/code for the keys. Everything from top to bottom was a complete joke. We will NEVER use any form of a u haul again.Michael W.
Customer service was terrible!! I do not recommend this location, nor will I go back to this location for a rental truck. Very rude and unprofessional.Sean-Michael R.
No staff at location. No utility hand truck that was ordered online. Trask in cab. Trash in truck body.Thomas M.
Excellent serviceCynthia S.
The truck obviously wasn't inspected from recent users. The truck had a towel and big piece of plastic and the floor was dirty. I got it home and decided to clean the inside out, didn't want to sit in everyone dirt. Found that the floor, inside of the door wells, on the seats and the dog house were full of ants and fleas.......The seats also had dog hair all over.....I spoke with two people(the renter and the district manager about my time. Didn't matter to them???????? No help with the bill of 800 dollars not even a thank you and by the way sorry.......Rick B.
The truck was unlocked and had empty fast food containers in it. I should have put my glasses on and confirmed the mileage upon rental. We drove no more than 30 miles round trip but I was charged for 70. I have learned a valuable lesson. The online rental portion was so easy, I just expected the rest of the process to be easy too. It took an hour to get through to someone who could help find the keys so we could get on the road. I would use the service again but would definitely plan for delays.Margaret H.
The rental process was a fiasco. You sent me to one place & they didn't have my truck. You sent me to another & she was closed & I got her on the phone & she was kind enough to work everything over the phone.louie C.
Personnel were friendly and helpful. Location is dirty and a bit scary.Tony D.
We booked two weeks before the date online to be sure we can have a truck,the day before we called to confirm the booking, it was okay, and the day after, no truck ready, nobody knows about our reservation, we asked for a dolly when we booked and paid for, we had any dolly. Needed to wait for somebody to get a truck. Bad experience and so expensive.Brian F.
No moving blankets in the truck, I had ordered 2 dozen. Also the truck had 3 - 55gal drums in it that were filled with an unknown material.Jonathan T.
Nothing to improve. Karen and staff were great!Bill W.
Understanding that this is also a "Party Shop" she needs help with the U-Haul portion of the business to market it more & make it a go to place. But, if you are on MARCO ISLAND, or in South NAPLES this is a very close location. Worked for us & she was VERY accommodating for our needs.PAUL E.
The services were excellentJACK HADLEY B.
Terrible rental facility. Could not give me a paper contract. Had to do the contract over the phone with someone else. Got the amount wrong, the mileage wrong, over charged me.George R.
This was not the original location I was to pick up my U Haul. I got a call the day before at noon that I needed to pick up a much larger U Haul than what I reserved and that I needed to get it before 4:30 that day. They were closed on Saturday so I had to be there that day. So I took vacation time off of work and a buddy drove me 50min away from my original U Haul location to pick up this huge 26' truck so I could pick it up before 4:30pm. When I got there the truck was blocked and the guy that could move the tent which was blocking it wasn't there. So my buddy drove me back to his place then drove me back down later where the rental agent moved the truck and left the keys in the truck for me. This was a huge inconvenience for myself and my buddy. So now that I had this huge truck I had to leave it overnight at his store because his neighborhood didn't allow trucks to be parked outside overnight. Finally a 26' truck is less fuel efficient than a 17' truck so I wasted more money in gas driving to Tampa. If I was able to get my truck on Saturday morning, with the size I wanted, and the location I asked for I wouldn't have an issue.Theodore H.
The location was very friendly and knowledgable of the equipment. I have already referred them to a friend that is will be moving soon. Thank you!PATRICIA B.
Quick and convenient. Thank you U HaulSHARYN B.
My entire experience with this rental location was poor and unprofessional. Upon arrival I was not asked for a drivers license and was not given a contract of any kind to either see or sign. I had no idea what miles were on the truck or what they say the level of gas in it was. I live 7.1 miles from the pick up location and moved 2 miles further. The most that I could have driven would have been 20 miles. I was billed for 45 miles. Upon retuning the truck, I asked for a contract and was told that I already had it by the same gentleman that checked me in that morning. I told him that I did not because he did not give me one! He told me that one would be emailed to me. At that point I picked up my phone and call Uhaul directly. I was at this point concerned that I was going to be billed for something else! No contract with miles, no contract with gas level and no contract saying what condition the truck was in. What if I would have been stopped by the police and did not have proof of rental?? I am not very happy about my entire experience with Uhaul and when I finish my move next week, I will NOT be using Uhaul.Karen V.
I wish I would have known about the location not being open. It was a first and felt uncomfortable leaving vehicle outside. Cannot rate customer service due to no contact made, however location appeared to be cleaner than pick-up location.ALEX R.
My truck was not at the location where I reserved it. The lady tried to be helpful by telling me I could rent their one truck since it was for the morning only and at the rate for the size truck I requested. But I had to wait over an hour for the truck to be unloaded. I wish she had just told me to drive the 15 minutes to the other location. When I returned the truck at 11:40 the doors were locked and no one was there but the gate was open so I drove the truck in and left.michael R.
She was the worst customer service I have seen in a long time and also was a very poor representative for the way she talked about Uhaul and complained to us about how she was not making any money on return of the trailers and should only take trucks, etc.Terri S.
The auto transport trailer worked very well to haul our vehicle and the 17 ft uhaul truck pulled it with no problem. Uhaul is awesomejeff K.
Hard to find and no place to put the keys. Otherwise our experience with U Haul was great. Thank you.Steve S.
I will be writing a letter to the Uhaul CEO.THOMAS B.