Seat on truck was torn and seemed to have half of it missing. Location only had self-checkout before noon even though someone from the location called at 11 pm the night before to say a clerk would be there at 9 am to help with checkout. Was expecting a person but no one showed. Truck was originally scheduled to pick up at another location which would have been open for checkin and checkout in a much better, safer part of town. Reservation was not originally set up for self checkout. Had to call uhaul to get reservation changed. Ended up taking 45 minutes longer than expected. Lock on lockbox was rusty and very hard to open.David P.
Amazing Angel Food Mart
(U-Haul Neighborhood Dealer)
New Braunfels, TX 78130
- Mon–Sun12 pm–11 pm
Special Operating Hours
- 6/2/2023 - 7/31/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in New Braunfels, TX 78130
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- 3.5 Average Customer Rating
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The seats are torn inside the uhaul, the ramp is missing difficult to lift a dryer and washer, furniture down from the 10ft truck , not much options. For it being over priced. And they are the only location open until 11pm I would not advise this location. Unless they are the only ones that have availability. And you work between 7am- 7pm. Every uhaul location is closed After 7:30.Alexandria M.
Vehicle was not available until 11 hours after I reserved it. The location I went through called 3 days before reservation and said they were moving me to a 24 hr pickup location when I arrived lock box was locked once getting into lock box the keys were not in the box and I was advised the business wouldn't be open for 11 hours from my arrival which set me back an entire day. Totally unacceptable and I will not refer anyone to u-haul again!Brooks S.
Amazing owner and very friendly!!Shelbi Y.
this lady needs to be fired, we went to drop off the truck and she ran outside and told my husband he couldn't park it here even though it was our assigned return spot, she told us to go to corporate and drop it off there. We drove to corporate to which they would not take the truck either and I would not drop off and get charged more for a different drop off location. We took it back to the lady and to which she starts to confrontational and starts yelling at us for leaving the truck where we were told to. Honestly, I won't be using UHAL ever again. That lady and this company are out of line.Logan R.