The U-Haul representative did not wear a mask when I collected and dropped off the truck. This is really inconsiderate. I had agreed to rent a vehicle from a U-Haul location about 1 mile from my apartment. The night before collection, I received an email indicating my order had been updated and that I needed to collect the vehicle from a new location about 10 miles away. The link and phone number provided by U-Haul did not work so I was basically trapped into renting from this new location which made the total cost of the move significantly more expensive.
Trailer Rental & Towing in New Castle, DE at E&F Auto Sales
Moving to or from New Castle, DE? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in New Castle, DE 19720 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in New Castle, DE
Cargo trailers in New Castle, DE are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at E&F Auto Sales!
Utility trailers are perfect for towing large or oversize cargo in New Castle, DE 19720. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at E&F Auto Sales provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in New Castle, DE and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in New Castle, DE online today!
Trailer and Towing Supplies
This uhaul rental facility Was THE WORST EVER! The lady did not wear a mask at all while giving us the rental agreements, which is against the LAW and CDC ! As well as stating she was working and would remain there until 6pm so I could bring the truck back at my 5-5:30 agreed time to return it , so I could receive my receipt and final cost. Then at 5:23pm she turned the lights off and left as we pulled up to park the truck, leaving me to drop the keys outside and not get my finalized price. As well as never emailing my receipt after I reached out. I called her 6 times to try to get a copy emailed and was told she was not able to resend it and was RUDE, unpleasant and VERY unprofessional. But then sent it to my fiancÃ© when he called a final time way later. The rental was 12/30 and we finally received the receipt on 1/11 after being told she couldn't again and she couldn't go that far back In date. As well as calling a 7th time! I knew the charges didn't match up so I that's why I was in need of my receipt. Then over changed me for a $20 cleaning fee because the truck was â€œdirtyâ€ and claimed again she couldn't send the pictures. (The so called proof) I Reached out to UHAUL customer service and got the pictures and there was a little dirt on the back of the loading area from shoes. No trash, no mud, no mess! She's scam and E& F auto is THE WORST CUSTOMER SERVICE UHAUL RENTAL FACILITY. She's uneducated about the uhaul rental experience and it's a was a waste of time! Find somewhere else!
Needed it last minute it and was so happy and it was very easy
They girl in the office did not even have on a mask. She had a very hard time accessing the account. We were given several sites and changes to where to pick up the truck. Which added on additional mileage.
Nothing really. The lady there (Zaeda?) was very accommodating and pleasant - especially since I didn't have a reservation. And I have to put in a super kudos for your small operation on Dupont Highway in Middletown. I had rented from them before and had gone there first. They had nothing for me so they found me the van at the E&F Auto location. All in all an exceptionally profitable day thanks to your U-Haul colleagues.
The vehicle needed to be swept out. When moving your daughter to campus, you don't want anything crawling into packages or dirt getting on anything. The vehicle ran very well thought and the exterior was clean. I checked Not applicable because it was not swept out.
No one was present at scheduled time of pick up.
Truck was clean and ready to go upon arrival.
It would help if someone can answer the phone or have the ability to leave a voicemail. Thank you!
The location was fine but the process can be improved. In the emails I had received beforehand, it stated that I was ready to go and all was good for the rental. Then when I arrived, I had to go through a ~15-20 minute process where most of the time spent was waiting on someone to review my info, which absolutely could have been done beforehand. I also was told I would get a confirmation phone call a couple days before the pickup date and never did. So, time was wasted out of the allotted time I had.
Vehicle was clean , fuel gauge not accurate on pickup ( stopped at fuel station after pickup maybe 10 mi away because gas gauge dropped, put in 9 gallons, i also filled up before return , dash information said oil change due. Front wheel vibrates ( maybe out of balance, maybe loose lugs. Not a good experience.
Your representative was courteous, well informed and competent. Enjoyed the experience and will use the location again. Also recommende it to my friends.
There was no one at the location and all of the equipment that I ordered was in the truck. I went back to the location and the location never opened. I had to contact U-Haul for them to find an additional location to get the equipment that I purchased. This was extremely frustrating and time-consuming.
I had to wait a hour because there system was down which was a inconvenience wasted some of my day.
Have the office open when the reservation time is assigned. Pick up time was time on window but wasn't open and had to call 800 number and try to work thru.
I had a terrible experience with scheduling and finding the truck on my reservation at a local location. Once I found E&F, I was on my way pretty quickly
It was the BEST experience I EVER had with ANY of the other U-Haul sites I have used in the past....which were MANY!