Trailer Rental & Towing in New Liskeard, ON at New Liskeard Esso
(U-Haul Neighborhood Dealer)

275 reviews

883340 Hwy 11B   New Liskeard, ON P0J1P0

(705) 647-3838

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 am - 4 pm

Services at this Location:

Contact Us

(705) 647-3838

883340 Hwy 11B
New Liskeard, ON P0J1P0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 am - 4 pm
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in New Liskeard, ON P0J1P0

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

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    Moving Trucks

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    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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    Moving Supplies

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Customer Reviews

Average Customer Rating

275 reviews

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Write a review
Rating:
1.0

Poor poor customer service, person there originally had no idea what to do then had to wait several days for deposit because the employee was never available (left early twice and told me not to come in because he's leaving to go pick someone up), received far less deposit than what I was originally told. Bad attitude, bad experience. Unimpressed.

Keala T. 
Rating:
5.0

The assistance i received from the New Liskeard, ontario pick up at Esso was amazing. They had a truck ready and on the road for me within 5 min. Everything was done online and made very easy. I had an emergency situation and had to be loaded and on the road with in a few hours and the guys at Esso made that happen with ease. Thank you New Liskeard Esso. 5 Stars all thew way.

JASONS R. 
Rating:
2.0

The equipment worked, and was safe to operate. The price was accurate, the staff made an effort to be helpful when they weren't selling things to other customers. Fix the purchase ordering system. I had to re-enter my info, and the whole interaction took 30+ minutes when I should have been out of there in 5.

STEPHENLEWIS P. 
Rating:
1.0

Truck was grossly dirty so was the packing blankets and customer service agent never gave me a copy of the contract . I want to speak to a manager .I can be reached at 705-962-9565

MARSHAL B. 
Rating:
1.0

Truck and pacling blankets were grossly dirty and the agent in new liskard was rude and very unhelpful. Very disappointed this time with uhaul would like a call back 705-962-9565

MARSHAL B. 
Rating:
1.0

Argue about drop off till I called head office

Mark B. 
Rating:
3.0

Store was crowded with items and messy. Not all employees wore a face mask

dixie D. 
Rating:
3.0

Give ALL the information up front. Make sure the equipment is ready when for when the customer has been told it will be.

Felicia B. 
Rating:
3.0

The trailer was not swept out. one of the signal lights was not operational. the licence plate light was not working also.

Gilbert D. 
Rating:
1.0

More service than just where to put the trailer nerver had this poor of service there before

Charles R. 
Rating:
4.0

Had no choice but to use this location due to area, friendly staff, truck wasn't clean, had to clean inside myself, and disinfect

FRED C. 
Rating:
5.0

Went above and beyond for me. I am thrilled and very happy with the service i have received! <3

Michael N. 
Rating:
3.0

Ensure the loading door isn't padlocked.

STEVENJ F. 
Rating:
5.0

Nothing sorry don't know the gentleman's name but also very welcoming, friendly

micheal H. 
Rating:
3.0

Didn't appreciate that I had to take the trailer on and off of the car also the fender was bent on the right side and I was worried it might ruin the tire

Steve Y. 
Rating:
1.0

Pick up location disgraceful. Found used masks in the cab not cleaned nevermind sanitized from last use... essential service? Try essentially dangerous., staff made me get the truck out from a muddy lot myself, made me get the last user's blankets out of the back shich was clearly not swept, THEN wanted me to fill up at his location.. talk about a conflict of interest. Then when there was zero storage available according to the completely useless counter staff at the drop off location, and i had to travel 30kms to find storage, i got run around about switching the drop off location TWO DAYS EARLY. I had to fight and be on hold for 40ish minutes to do what takes 4seconds in a computer, with the excuse of its booked out of that location.. great so you pay to send it there.. at a buck a kilometer its not only reasonable but advertised as not a problem. So gross negligence at the pick up location. Disgusting customer service during. The ONLY reason i didnt fill out the first survey u sent me, and accepted my horribly expensive nightmare as they was things are... The drop off location in Hagersville, Ontario. The gentleman running that location, made me feel welcome, brought my dog a treat, let me use the rest room as my ride had to come from an hour away to get me (thanks to the storage nonesense... ) I pray i never need another truck thru you. I certainly hope its the last time you empty my pockets while risking my life.

Adam P. 
Rating:
5.0

Great service at this location.

Thomas D. 
Rating:
5.0

Great Job!!!

GIANT T. 
Rating:
5.0

The staff worked very hard to meet my needs. Very friendly.

DOUGLAS S. 
Rating:
3.0

This is in regards to U-Haul contract 97625105. This has nothing to do with the employees or the locations, it has everything to do with the U-Haul system. I would rate the whole process as Poor if there was an option, but I don't want to rate the locations that low as it wasn't their fault as far as I could tell. On August 17, 2020 I attempted to reserve a U-Haul 4'x8' trailer online. The pickup postal code was P0J 1H0. When I tried to reserve the trailer it gave me this message: "I understand that the equipment I am selecting on this date, at this location, is not available to schedule and agree to be called by a regional U-Haul representative." To me that meant the equipment wasn't available. As I needed the reservation to pickup the next day and did not know when I would be contacted, I expanded my search to locations within 500 km and they all said that same message. I tried 4'x8', 5'x8' and 6'x12' trailers and they all said the same thing. So I called into customer service and waited on hold. It was explained to me that message was because they weren't official U-Haul locations, just pickup and drop off locations and U-Haul needed to verify availability. So why didn't the message say something like "These are only pickup locations. Once your reservation is complete, a U-Haul representative will confirm availability and contact you within xxx time" Then I would have understood and wouldn't have wasted my time looking into so many alternatives, than waiting on hold. The rep on the phone made my reservation. August 18, 2020 I went to the U-Haul location to pickup my reserved trailer. When I arrived, the U-Haul rep had my reservation, said I would receive a text message and needed to follow the instructions take a picture of my drivers license. I did, and it said everything was complete. The rep said I didn't do it right and sent the txt again. I once again selected the link, the picture I had originally taken was still displayed, I followed the steps and got confirmation. Again the rep said I didn't do it right, asked for my phone and he did it. It still didin't work, so he sent the text to his own phone and it didn't work. He asked me for another phone, luckily my father was with me and I got his phone. I gave the rep the number, but he had done something else and completed the pickup. August 21, 2020 I was at my destination and wanted to drop off the trailer. I opened the 'Your U-Haul Equipment Reservation' email I received, clicked on the 'drop off location' link - which was: https://www.uhaul.com/locations/Truck-%0DRentals/059246?utm_source=locationdetail&utm_campaign=email_dropoff&utm_medium=location_link The page that linked to simply said "Bad Request - Invalid URL - HTTP Error 400. The request URL is invalid." So once again I called U-Haul customer service. I got through quickly, the rep on the phone found my reservation, didn't ask me any questions and gave me a drop off location that was 35 minutes away from where I was. I said there had to be somewhere closer, I gave her my address and she gave me a location that was less than 5 minutes away. She said I could drop it off anytime following the instructions in the text message she just sent me. I drove to the location, and where Google Maps told me it was was an empty field with no drive way. I had passed a yard with 1 U-Haul truck and drove back, the fence had the address texted to me posted on it, 1200 Butte St, Pilot Butte, SK. I back the trailer in, disconnected it, opened the link in the text message and followed the instructions. I signed into my account, clicked on 'Return my Trailer', 'Continue', 'Share My Location', gave permission for the website to view my location. It went to a screen with no options, did not say complete - nothing. I started over, selected 'View Trailer Return Information Video' - it showed everything I did, but after I hit 'Share My Location' I did not get what the video showed. Once again I called U-Haul customer service. I was told if the app was acting up, to leave the trailer and the people at the location would return it in the morning. I wasn't comfortable leaving the trailer in an unlocked lot with no proof I returned it, and I asked if there was somewhere I could leave a complaint about the fact that every part of the U-Haul automation had failed. They forwarded me to somebody local who they said could help me with those. I was put on hold again, when somebody answered I explained my situation and they were going to send me back to customer service - I stopped them before doing that saying customer service sent me to them. They didn't have any different solution, they said to leave the trailer there, they would put a note on my reservation saying I dropped it off. The location didn't re-open until Monday, and it was Friday. I wasn't happy about leaving the trailer in an unlocked lot for the weekend, but that is what I did. I asked for a reference number or something for the call, and was told I would receive and email with it. I took multiple pictures and left. So in review: 1. The automated website reservation was very unclear and confusing, causing me to call customer service. 2. The automated pickup smartphone software did not work, and the U-Haul employee had to try over and over. 3. The automated dropoff location link did not work, so I had to call customer service. 4. The automated dropoff smartphone sottware did not work, so I had to call customer service and ended up leaving the trailer un-returned in an unlocked lot and will sit there over the weekend until somebody comes on Monday and hopefully it is still there. I am a former installer of industrial digital printing presses, where I trained customers to run the software that ran the presses and their whole business. I currently write scripts to automate production workflows. I have worked with computers my whole professional career. So I am pretty good with software, as is any 12 year old these days. So I can confidently say I followed U-Haul's instructions properly. Yet every part of this reservation did not work. That is not acceptable for a company like U-Haul. August 24, 2020 I recieve an email from U-Haul saying: "We have attempted to reach you using the information you provided at the time of your rental, but have been unsuccessful. Our records indicate that your contract has not been completed." So this means the trailer was not returned in the U-Haul system first thing Monday morning like I was told it would, and nobody attempted to contact me in anyway like the email said.

Jonathon G. 
Rating:
1.0

It was very dirty when I got it so I was charged for cleaning it. It is unfair and does not make sense and I will recommend people not come here.

Kevin T. 
Rating:
1.0

Clean the uhaul and ensure tires a good on truck. We where concerned about a set of tires and one guy said u can take to kal tire to ensure it is good for the highway. Then all of a sudden another one comes out yelling at as saying it was just certified 3 days ago. If you don't like it park it back where you got it from. I would of but it was the only 26 foot truck around and we needed to move. Then the guy says u can bring it back here if you want after your done moving. No km will be added. That did not happen. I paid a one way trip for a reason. Then he said well i have guys here that will drive it and unload for you. I said no. Not first time this place is jerks.

NICOLE A. 
Rating:
1.0

They gave me a trailer with a bald tire, which i called them back about and they said if there is a tire from a dolley that is the same size and in better condition, i can switch the tires around. I asked him to get one and he said he only sits behind the counter to take orders. So i called the emergency line from Uhaul to get a new tire put on, and the lady got a hold of Fountain Tire in new liskeard, and they changed the tire. * *I was not going to drive 630km on a bald tire** Also, i ordered a 6x12 enclosed trailer almost 2 weeks in advance. 2 days before i was suppose to get the trailer, i got a call saying the trailer is no longer available. Appearently they had found a 6x12 trailer in North Bay, which is almost a 2 hour drive. so i went to North bay and did not see a 6x12 trailer there. We waited over 1 hour while on the phone with Uhaul, trying to sort something out.They told us we can have the 5x8 trailer that was on site, but it was not sufficient enough for me, as i needed a bigger trailer. So they told me to get the 4x8 in new liskeard the next day. I am not happy with uhaul. i put a complaint in and still did not hear back from uhaul, I am not happy and i am strongly recommending against Uhaul, until i get a call back to sort this mess out.

TYLERJOEL T. 
Rating:
5.0

I couldn't think of anyway could be improved. The uhaul was ready to go bigger than I expected and the price was right.

justin G. 
Rating:
5.0

excellent service

jason C. 
No reviews have been submitted for this location.

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