Super nice folks. Extremely painless transaction.Stansell S.
Rock Hollow Stone Landscaping Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Newcastle, OK 73065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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I love the people over at Rock Hollow. They provide top quality customer service and it is always an overall perfect experience. My complaint is that I was charged two days for equipment rental but I only had it for an official 24 hour period. That is even what they told me at the location. When I spoke to customer service, the tone was "Go talk to them, I am not even going to try and resolve this." Also, the van box leaked rainwater all over my things. We had to be saving our furniture constantly throughout the move. The same customer service lady quickly left the conversation before I could even finish typing that part. I overpaid and overworked. I will not be using Uhaul again.Shawn D.
Very friendly and helpfulJohn B.
The particular truck was in a run down condition. When I made a stop, I would turn the ignition off and then couldn't take the key out of the ignition. I noticed the ignition itself was loose from the column and you could see wires between the two. This really became an issue as we stopped about 6 times and one of us stayed in the truck while the other went inside the buildings. Also, there were times the rpms went above 5,000 because the transmission is wea shifting. Going down the highway the rpms generally were around 3500. . It cost a fortune in gas expenses. But usually I get good newer trucks to travel 600 miles one-way.Robert S.
The truck had dog food and smelled of dogs all in the back. I took a few pics for proof. There were no blankets (which I didn't know ahead of time). This was not their fault but uhaul's fault. The staff was nice and friendly.Thomas R.