They had a sign in the window telling me I had to go to another location to drop off the truck. Not the kind of service I was expecting.
Trailer Rental & Towing in Newport, KY at Ace Hardware Newport
Moving to or from Newport, KY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Newport, KY 41071 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Newport, KY
Cargo trailers in Newport, KY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Ace Hardware Newport!
Utility trailers are perfect for towing large or oversize cargo in Newport, KY 41071. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Ace Hardware Newport provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Newport, KY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Newport, KY online today!
Trailer and Towing Supplies
They didn't give me a paper copy of contract and when I returned truck on a one way I didn't have the information I needed. Had to call them for information.
Uhaul is terrible and I will never use it again.
The ash tray of the truck was full of cigarettes butts so the cab smelled, but other than that it was good.
We went to the agreed location to drop off the truck and they told us they didn't take return trucks and to take it to another location. This was time consuming and a pain to figure out how to get there. If we were told the correct location at the beginning, that would have helped a ton.
Charged $30 for a gas fee even after I put more in the tank than what was in when I received it.
The U-Haul's are not kept at the location. Had to go another 1/2 mile down the road to obtain the vehicle. The mobile check in process is cumbersome and difficult to navigate. And the checkout process should be more upfront before hand.
Easy and quick rental experience
Trenton was excellent in correcting an issue we had with the size of the truck
Our battery died and we were stranded for over an hour waiting. U-Haul offered no discount or refund for my trouble.
More onsite signage and entryway information. Have vehicles on location.
They were rude from the beginning to the end. They gave us a different price on the phone vs in person. We returned the keys as instructed and then they couldn't find them. To top it off, they are trying to charge us double. Never again will we use Ace Hardware or UHAUL..
Easy to rent and return
Nothing that I can think of. All went smoothly. Thanks.
With trash in the cab, cigarette ashes around the cup holders, and strong cigarette odor I'm sure this truck was not cleaned before my use.
Make known that the pick up of the equipment is not the same as the sign in location.
First off I was directed to Ace Hardware in Newport. After arriving there I find out the vehicles are a 5 minute drive down the street. When I get there I discover I have to use my iphone to go through the rental process. After going through that I finally got in the vehicle and left about 50 minutes later. While leaving I called customer service to explain my time issue and they extend my rental an hour to compensate. Thank you. When I returned my vehicle I pulled in the lot on time, but received a call from an employee at Ace Hardware asking when I would be returning the truck. I explained that I was on the lot and was about to go through the process of returning. He said don't worry about it and that he would come down and do it for me. Not until I got my final bill did I see I was charged $20 additionally because he self volunteered to come check my vehicle back in. UNACCEPTABLE DECEPTIVE PRACTICE! I will be sharing this will all of my friends and family so they know what kind of scam Uhaul is pulling at their Ace Newport Scamming Location
Actually clean the truck and be able to pick it up at this location not down the road
Worst renting experience of all time. Took 45 mins to get my uhaul, even though I preregistered, the person at the counter continually miss-ran my card for 25 mins instead of asking for help. Finally a woman came by and ran it right first time. BUT no one told the manager with the keys i was going up the road to get the van, so I waited another 20 for them to show up. THEN when we FINALLY got on the road and got the van loaded (which smelt like cigarettes and was completely covered in dust) the BATTERY DIED. I then had to wait 2 hrs for roadside assistance. Then it started pouring down rain ( which we wouldn't have had to deal with if the battery didn't die) and we had to wait for the rain to stop to even get anything unloaded and things still got wet. We had to keep the van running the whole time so the battery wouldn't die again and ACE wouldn't even give us any sort of discount. I will not use Uhal again, this was the most frustrating experiences with a rental company I have ever had. Revoke Newport Ky's Ace Hardware Uhal license, they give your business a TERRIBLE NAME.
There needs to be a clear distinction between what services are offered at Ace and what services are not. I had to make multiple trips back and forth between Ace and the Uhaul lot because the app instructions were ambiguous, the people who worked at the Uhaul lot were not informed of what they could do for me, and Ace was not 100% clear either. It was frustrating, but it all worked out.
When someone books a vehicle because the booking site says a vehicle is available, actually hold the vehicle or reserve it. I booked at 515 w 9th St in Newport a 15 foot truck weeks in advance and reserved a call from a woman three days before my move informing me my pickup location was changed because the location I booked no longer had a vehicle I booked weeks ago. She was very rude and the drop-off time was changed from 10pm to 8pm without my consent, I didn't notice until I got the receipt. Customer's keep you in business and inconveniencing them during stressful moves is not only unfair it's not right.
If you are not electronicly smart this location if not for you. The return is done by the customer on their smart phone.
The location wasn't actually at the Ace Hardware, so I wish I would have be told that before we went there. It was just down the road, but the address is not a true reflection of where to pick up the uhaul.
The pickup was down the street which, if you are going long distance, the extra mile to pick the truck up is a burden. They don't tell you about that through U-Haul..
Check engine light was on, a/c inoperable.