Initial guy gave me incorrect info said that I needed to check in online and get a key…there is no key for a trailer. Second guy was helpful and got me checked in but the initial Incorrect info wasted 15 mins of time
Katy F
Express Furniture & Mattresses
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport News, VA 23608
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Maria SThe company forged my name onto a promissory note for an additional bill which is fraudulent activity to 1. Forge another persons signature and 2. Try to withdraw additional money from their account. The date gave everything away. Because I signed nothing today. In fact it added the date and time of the forged signature. I never signed anything regarding an extra bill and I am not on my phone while in church which was the time they stated on the email of the signature. Will never rent with them again. FRAUD!
Nialah GThe store was fine, the actual process involving your app is abysmal. It takes forever to load or do anything inside the app. The process of "not having to wait in line" is not any faster than actually waiting in line. The last two times I've ordered a vehicle closer to my home address which says the vehicle is available, it isn't and I end up having to drive the opposite direction. Makes absolutely no sense. It takes a good 20-30 minutes in the app to rent a vehicle, if you're lucky and it works. The entire process is a headache and I don't trust the vehicle I need, that says it's available, is actually ever available at that location. However when I drive by it and see multiple trucks of the same caliber I just rented, it says otherwise. The entire process is a giant headache and I won't be renting from uhaul ever again or recommending them until they fix the app and make it a quicker smoother process.
BLAKE MHorrible, just horrible Pick-up was a mission with this individual. When I went to return the truck, he absolutely refused to do the return service at the moment ,he said he will do it in 1 or 2 hours , I had made reservation for 24 hours and returned 30 minutes early . He didn't want to put it in the system so he could charge a late fee. He said an email would be sent to me and that he couldn't give me a printout for my records. Beware of this place, and how they wanna charge more for the rental. Get another location. I made sure gas was filled just has pick up. I DON'T recommend this place at all. Then he has d audacity to ask me if I want to purchase furniture .
Elizabeth F