When the customer has a confirmed reservation to include a dolly or hand truck make sure it’s there. I drove over 20 miles with the truck trying to find a dolly that was supposed to be in the truck, also picked up the reservation late because no one was at the store and it took an hour to get someone on the phone to remove the hand truck from my order. Then when I went to other locations no one had one even though I know the store on us 70 has them stored in the back of trucks not out on reservations, I ended up having to buy a hand truck. Would have rented from Penske if I knew yall didn’t have hand trucks.
Michael E
MUV Auto Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newton, NC 28658
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Customer Reviews
- 3.5 Average Customer Rating
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This is location that corporate office of U-Haul told us we could return the vehicle to. They initially said that they weren’t expecting it but when they checked their records, there was notes that you had made when we contacted them saying that we could return it there at no additional fee they were very helpful, they were the only ones During this whole experience. that were!
TAMMY SReservation was cancelled when we were one hour late for pickup. It seems like you should have a window of time in which the customer can check in or notify them if you are cancelling. It caused a lot of confusion and delay in checking out our U-Haul.
David MNeed to have hand truck (dolly) on sight.
JAMES BThe truck was pretty old with 158k miles. It smelled of antifreeze and exhaust. It didn't brake down though. So that's good.
Daniel T