The store smelled like marijuana and the attendee had no idea about the uhaul return process; however, she did ask if I'd done everything for the return process which triggered me to go back and download the app and follow those instructions which again NOT idea and had it not been broad daylight, I would NOT have been able to complete process because of safety concerns.Monroe N.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Norfolk, VA 23502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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One thing that can be done for the customer, is that a receipt is given at the end of the transaction. The store clerk could not print a receipt and after looking thru my text I see a link I can take to get a receipt, but will be charged a $20 convenience fee. How is it convenient to be charged $20 for something I should get at the end of the transaction? Please give customers a receipt to close the sale.Brian L.
Was told there was a dolley available Upon arrival not one in truck. Personel informed me would have to go to different location to recieve. Made our moving more strenuous and time Need to ensure equipment is visibly available prior to granting reservation.LABARBARA W.
Truck was not ready when arrived, requested and was charged for a dozen furniture pads which were not in the truck and nor have I been refunded even though I advised the agent at time of pick up the pads were not in the truckMICHELLE R.
I would because of the Cashier. She was so helpful& pleasant. She went the extra step to help me. She didn't have to go beyond what was required of her. I will come there again if I need a uhaul because of her.Janice L M.