After checking the truck in, I was told there was no room to park the truck at the chosen location and I had to deliver the truck to a private residence 10 minutes awayDeanna W.
Greenhams General Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in North Augusta, ON K0G1R0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Multiple relocations and change of truck sizing, unreasonable relocation even after picking up the truck, with no compensation and poor understanding whatsoever from the company. Will not rent uhaul if possible.Jiaxiao L.
Very satisfied with the rental location customer service! Disappointed with Uhaul for the following reasons 1 I booked a 20 ft unit from Jackson Marine U HAUL Brockville. 2 I got a call saying that I had to pick up at Greenhams U Haul in North Augusta.which was 20 km out of my way. 3 I was then told I couldn't have a 20 ft that all that I could have was a 26 ft. Therefore I had to pay a higher truck rental rate and pay for an extra 60 km and pay for more gas because of the larger truck. This was the second episode in 2 weeks where I had to pickup a truck at a different location and a different size and pay extra mileage and fuel because of the size of the truck and the location I had to pick it up from.This was a truck that my daughter had made arrangements for. I managed a Ryder truck rental for years and never had issues like I mentioned above. Yours truly unhappy renterfrank W.
Make your options on the website more flexible. I pulled a 2001 BMW behind my 2017 Ford Expedition on a dolly but the booking dosen't allow this combination.Martin S.
Was called the day before my move and told my truck was unavailable. I reserved a 26' truck but the only one they could find to replace it with was a 15' . On top of that it was an hour away instead of the 5 minutes away where I made my original reservation. Russell was the only place they said they could find me a truck and I had to incur the extra cost of all the fuel I was now going to use not to mention all the extra time running around. I did my own searching and found what I needed in North Augusta, even though the representative told me Russell was the only location . The representative couldn't understand why I was so upset and tried offering me a 50$ gift certificate because they couldn't get me a truck. Although I found my own truck the offer for the gift certificate was pulled off the table. Great job Uhaul. The North Augusta office was great and the woman there was more than accommodating!!! Great job North Augusta!!!Doug G.