Worst experience in my life. They are overcharging me.
Erika G
Phoenix Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Miami Beach, FL 33162
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This location is probably the worst you whole location you have in the United States. First of all the truck was very dirty and infested with roaches upon picking up the truck. My initial reservation went from $102-$145 because they charged for 12 blankets that I did not ask for and when I return the truck, they wanted to charge extra for the mileage as well. What was supposed to be a 2 to 5 minute return process ended up taking more than an hour, because none of the people gave me the attention needed because it is not a U-Haul location, it is a contracted body shop and repair location that serves U-Haul customers as a side business. When I pointed out the fact that I did not take any blankets, they did not take the appropriate measures to correct the mistake, but kept telling that it was my fault that the 12 blankets were there. I ended up having an argument with a person named Claudia who was very rude and disrespectful and said “let’s not cry over this“. So complaining about being overcharged is crying now? Another thing , the gas tank was a quarter to full when picked up impossible to put it exactly the same. You fill it up all the way, which is what I did and that cost me extra money as well. Overall I’m very disappointed with my experience, and I would never return to this location.
Mahfoudh OThe rental location was fine. I have problem with Uhaul and their over the phone costumer care team. I had an issue that was the error of Uhaul and I called for the issue to be rectified and it was not. In fact, Uhaul not only wasted my time but wasted my money by not accommodating me for the inconveniences cause by their own errors… Totally dissatisfied with this experience and would not recommend anyone to use Uhaul in the future!
Vanessa MThe truck that we used had many clothes in the back. We also saw cigarette butts and it smelled like urine. We believe people slept in the truck overnight. We just checked that when we opened the back to load the furniture we had to move. Next time we will have to check at the location before getting the truck so this won’t happen again.
Marcio RReservation wasn’t ready, took one hour to have the truck ready, only one furniture dolly available. The person at the store told me that first Phoenix Auto Care customers and U- Haul customers after them when she started to attend a customer and stopped attending me, all that in front of the other customer. Very poor attention and bad mood.
Manuel R