This facility was very helpful knowledgeable and pleasing to work with I will be returning thank you for your help
david j
Marion Oaks Storage Facility
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ocala, FL 34473
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was perfect!
emelin aEverything was fine I wiy recommend U haul to my friends.
adolfo yThis really has less to do with the location than it was with my experience. It's safe to say it was one of if not the most frustrating experiences I've ever had with a company and I'll probably never use Uhaual again or if I do I'll NEVER use the self service. I arrived at the location at 6pm and started the self service pick up. My wife had dropped me off, granted it was raining but I didn't think it would take very long. It was also my first time ever using the after hours pickup. The app could not pick up my location, I had all the permissions needed and the Uhaul app was update date but nothing, an after about 30 mins of trying I had to call customer service. During the call my phone died since I had just gotten off of work and luckily I messaged my wife to pick me up before it did. I charged my phone and attempted again but I was locked out of my account so I had to call customer service again. Finally they unlocked my account and I was able to proceed so she hung up. But then I couldn't scan the back of my license and it was going on 8pm. My pick up was for 6pm and my kids where in the car with my wife and I so had to take them home. On my way home I had to give customer service another call. She told me I was locked out of my account again unlocked it and told me I had be at the location for the upload of my ID to work. She stayed on the phone with me until I got back to the location and tried to walk me through scanning the back of my ID again. I got locked out of my account for the 3 time just when she told me to use a web browser instead of the app. Finally after over 2 hrs I was able to pick up my uhaul. The Uhaul was in okay condition but it made noises the entire time driving and I'd recommend a mechanic look at it because it didn't seem like it was running as it should be. Overall I've never had an experience like this before and I don't think I'll ever use a Uhaul again. I will say one thing all the customer service agent's I spoke to were wonderful and very understanding considering how angry I was at the time.
Elijah BFor the location, it is what it is. Friendly staff, old tired truck, bad front end, poor braking in rain. However if I had to, would rent there again, BUT would check truck FIRST. Also check in miles were 200 + over actual ! Glad I caught it.
Steven S