Over a month ago, we reserved a 15’ truck to move our daughter from Hamburg, PA to York, PA. We were to pick up the truck in Hamburg on Sat morning at 8am. On Friday, after 2 pm, I received a call at work that the truck I reserved was “unavailable” in Hamburg. I could drive 50 minutes to another location for the truck I reserved or drive 30 minutes to pick up a 10’ truck. After many phone calls and much stress, I was told that the closest 15’ truck was in Oley, PA about 40 minutes away. I agreed to that location because I needed the 15’ truck with a ramp. Completely unacceptable customer service. Not sure what the point is to making an online reservation if it’s not going to be honored with less than 24 hours notice.
Cory H
Bridges Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oley, PA 19547
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- 2.0 Average Customer Rating
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Not only was the pricing discussed not held to the van was filthy dirty inside and out!
Joanne rProprietor made me feel like I was bothering him. Had to complete process over phone even though I was on site. Billing mistakes. Had to go fetch truck instead of having it available near entrance
tom fI am surprised the survey did not have any questions related to the actual UHaul rental experience itself (only a couple questions about the rental location). Otherwise I would have been able to rate my rental experience as terrible. Not only was my original rental choice suddenly not available on the day of my rental, I was switched TWICE to other pickup locations. The final location was a total of 20 miles away so I had to pay the mileage fee for the extra distance (UHaul did not acknowledge it was their fault for the switch and refused to adjust the mileage charge). Upon arrival to pick up the equipment, the U-Haul mobile rental application did not work and I had to call in to complete the rental. Abysmal service and experience overall. Would not recommend UHaul to anyone in the future.
Carlyle MI originally reserved a 10’ truck at a location that said it would be available. I specifically did not choose a location that said that equipment was not available. However, my reservation was changed by U-Haul the day before my pickup to a location 40 mins from the original pickup location and 60 mins from my house. I called, and the agent immediately started reciting the fine print that reservations are basically meaningless and that uhaul can send you to another location. I asked that I be rebooked for another location closer to my home, even if that meant a 15’ truck. So, the agent booked a 15’ truck at this Oley location. I asked if one of the several U-Haul sites closer to my house had a 15’ truck available, and she immediately said no. I passed two of those sites that day, and they did have trucks on the lot. She didn’t even look, she told me she selected the closest one to the original rental spot. The Oley location had virtually no cell phone signal, and I was walking around the parking lot trying to get the pictures to upload for the app checkin. The agent made me upload my photo 6 times. It took me over 40 mins to check in. In the end, the shop had to call and do it over a wired phone. Not a great experience at all!!
Joshua M