Great customer service.Ken G.
Trailer Rental & Towing in Ontario, OR at Anchor Mini Storage
(U-Haul Neighborhood Dealer)
Ontario, OR 97914
Services at this Location:
- Mon-Sat: 9 am - 4 pm
- Sun: Closed
Special Operating Hours
- 5/9/2021 - 7/31/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Ontario, OR 97914
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 0.0 Average Customer Rating
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Drop off location staff went above and beyond to accommodate us and help make up for a difficult rental experience.Steve R.
Very nice staff to work with Very helpfulLorrie H.
Was closed when I returned the truck, had hard time finding a spot for this big truck safely. Was clean and looked nice.Ora W.
Shirley and Randy were super! Smooth pickup and return- very helpful and will use their service again.Dennis W.
Shirley is very helpful and always has the equipment I need when I need it.Joe C.
When I arrived I was told to take it to Daco Fasteners instead. I specifically asked for Anchor Storage because that is where my storage is and I wanted to simplify the process.Brenda M.
Special Thanks to Shirley Isaak! When I arrived I was expecting to have first month free storage as a result of my one way truck rental as had been extended to me in the past... I learned that there was no U-Haul full service center or storage available in Ontario Or. Shirley got on the phone with U-Haul Customer Service to see if they could help? The person on the other end of the phone. Ashley I believe it was. Had no interest in trying to help me in any manner! Her reply was a simple Nope! Tell Him We're Sorry. I actually heard her say it just like that. Feeling the brick wall I was up against. Shirley dismissed the reply and looked me in the eye. Don't worry she said We'll take care of U even If She won't. I told her truth was in the past 8 or 9 weeks I had spent between 4-5 thousand dollars with U-Haul on 3 different truck rentals for myself and family members. I offered to show her the receipts as I have them on file. No Shirley said Your word is good enough for Me! She gave the Storage I needed and Solved My problem.... If I could I would like to suggest this story be shared with Ashley & other Associates in the Call Center! Customer service is a valued component in the rental world. A bit more effort could have been put forth in this regard By the Call Center! And Should Of As Well... It's My Hope that by hearing of this U- Haul will reimburse My Friend. At Anchor Mini Storage 920 SE 5th Ave Ontario OR. 97914 Ph# 541-889-8000 If Not! Please take a moment and acknowledge the Good work being done there by Shirley Isaak. I'll be checking in the future and rest assured the results will be talked about for Years to come.... Sincerely, Randy E. Petersonrandy P.
This was not my choice for pick-up. Truck was not available at the Nyssa location that I needed. This caused delay in my move.David P.
Their daily hours of operation for later in day turn in could be far better, really closes at 4pm?! I had a 5pm turn in, called U-haul to make sure my 5pm turn was ok, even though they close at 4pm, the U-haul operator was great and noted my call in my account and this drop location still charged me the extra entire day rate, had to use my time to call U-haul back to be refunded the charge. Also there is no clear indication of where to park a U-haul after hours or the key and paperwork turn in. Not using them again.Theigha C.
I love doing business with this place. Shirley the manager is very helpful. Some places seem a little shady but here, you know you are working with a professional. I've used there uhaul service 3 times and I won't be going anywhere else.April M.
I was very satisfied with the equipment and was amazed that I could rent for as little dollars to travel 1100 milesDavid P.
After leaving I noticed the lock (clamp) on lift gate was rusted and would not stay locked. Had to bungee cord it closed. Other than that all was ok.larry B.
I was well pleased with the friendly service.Jeff W.
Great new place I would recommend it to anybodyWilliam T.
after hours drop off. was fine.WILL M.
Shirley went above and beyond to provide us with the best service. She is great and we thank her.JUDITH W.
Shirley is an amazing woman and very nice. She had gone above and beyond to make our rental perfect.MATT S.
Not a full service UHAUL dealer. Limited packing supplies.DEBRA A.
Very nice lady. Was early and very attentive.Rodney D.
The woman running the business was basically talking me out of getting a truck when I was there. She kept laughing as several things went wrong with my order (payment didn't go through, had to have cash or else I'd lose the the truck, and the truck itself). I think it was a nervous habit that she was laughing, but seriously? Moving is no small task and I was moving over July 4th weekend and didn't have any other options. Then, after I had dropped off the truck when I was finished, she charged me $30 for a "late payment" because I didn't give it all up front- it was a per-mile truck, how the heck are they punishing me for that? There as no mention of that when I was initially renting. Then, I got an email a couple days later saying that I had an outstanding balance and they would contact credit services if the balance was not paid in full. She hadn't done something correctly. I will never go back to this place again. Constant, unnecessary headache.margherita K.
Shirley, Anchor Mini Storage's manager, had her act together. I had called her several times by phone to clarify rental details, and she always promptly returned my calls. She was knowledgeable, professional, clear, and customer oriented. When I arrived to pick up the truck, one look at the mini storage facility told me a lot about her: it was immaculate. This U-Haul Neighborhood Dealer made the rental process a breeze.STERLING S.
Excellent drop off point / storage facility. Very courteous and helpful.LYMAN L.
I dealt with Shirley over the phone when I rented a unit to store my belongings. She was so very friendly and helpful. Then my daughter was there to unload the truck when it arrived. She said the person who was there on Saturday was absolutely outstanding and helpful to them all. She brought them water and snacks and checked on them throughout the process to make sure they had everything they needed. Really special people working there. They deserve a raise!SHANNON H.