The location was fine. The app for 24/7 pickup is horrible. We struggled trying to get everything to work and missed our reservation, which made us have to go to another location where we struggled to get the app to work. The license scan never worked. The pictures worked after ten attempts and we had to keep reloading. This was on multiple phones. What a horrible experience. Delayed our move 3 hours.
Raymond R
Horizon Fence & Construction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valparaiso, IN 46385
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Dropped equipment after hours
Jennifer MNot much room for improvement, John represented his uhaul business very well.
Darrell Vlocation did not fulfill reservation request for additional equipment (appliance dolly and storage pads), and would not answer repeated phone calls to seek assistance.
KEITH SReplace customer call center. No customer service, hours wasted waiting on phone. This was 3rd location to get truck wasting hours on phone, gas and miles to be picked up then to be treated and talked to like a piece of garbage on the phone after waiting and wasting hours to do so with multiple people
PHILIP S