Trailer Rental & Towing in Ottawa, ON at U-Haul Moving & Storage of Innes Road
Moving to or from Ottawa, ON? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Ottawa ON K1C1T1 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Ottawa, ON
Cargo trailers in Ottawa, ON are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Innes Road!
Utility trailers are perfect for towing large or oversize cargo in Ottawa ON K1C1T1. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Innes Road provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Ottawa, ON and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Ottawa, ON online today!
Trailer and Towing Supplies
Scott T. on
We were served by Eric (last name unknown), who was incredibly helpful, polite and responsive. If ever I have the opportunity, I will use this UHaul location again, and will recommend it to others.
LUIS G. on
My feedback is nothing to do with the location. Cleanliness, vehicle, service was great. I reviewed the amount charged in my credit card and it's very expensive. I wasn't expecting that amount. I'm keep reviewing but can't recommend a friend with that price.
Melissa G. on
There was issues with online reservations versus in-store reservations and it seems that the online version doesn't communicate with its stores. The employees on-site however were very kind and did well to work things out for me.
sam m. on
Have a location closer to Rockland, it takes 1/2h ro get to this location
jeff b. on
Michael P. was very friendly and professional. I was extremely satisfied with my experience at the Orleans location. Thank you
Richard C. on
There is a long wait to talk to a Customer Service representative when you go to rent a truck. There were only two people servicing the customers. This also happened to me in December 2018 when I rented a truck. The trucks were great! Clean and I did not have any mechanical problems.
Paula C. on
your manager was insulting could not care lest of my situation said he would charge me 3 times amount already agreed on im 80yrs old and was in a very bad situation said he could not care less
Marc G. on
Letting your customers try to find their rental in your parking lot is poor customer service. Returning the rental was as bad experience. No one was outside to greet me when I arrived and had to wait in line inside. Once it was my turn, the person just brought me outside looking for the return rep. that was no where to be found. Return was then processed inside after the longest wait. This was my first and last time using this location.
paul K. on
customer service was extremely slow--not the fault of the single person behind the desk as there should have been two to serve customer demand
pascal s. on
Indication for where to park the truck were not very clear
Daniel B. on
1) You need to include ice scrapers in your vehicles. 2) You need to have snow tires on your vehicles.
robert w. on
It was all so very easy to book and return with Mike. Thank you
Glenn V. on
I booked the uhaul from renfrew storage on hwy 60 and it went through the system wrong. Don't know why because I was watching the computer when she booked it and was done properly. When she printed it out, it said that pickup was somewhere in quebec. The confirmation number showed everything we requested but didn't print out like that. They fixed it and confirmed the correct booking. They were very helpful. Then I get an email 2 days later with a totally wrong time and place of pickup. I contacted that number in quebec and he couldn't do anything. Gave me another number and the same thing happened with that number. Got another number to call and they changed the booking to what i requested. They didnt have a 20' truck so she gave me a 26' for the same price. I made sure that was the deal and she confirmed this. Then the morning at 7am when i picked up the truck, they were triple charging me according to the contract. The guy at the pickup place did everything possible to get my original booking and price. He finally found the correct contract through another system. It took us half an hour to check in. The guy was patient and very helpful at our pickup spot BUT the hassle we went through for 4 days prior and it was still a mess at pickup time is unexcusable!
Nicole D. on
The mobile process could use a tweak. Rather than sit in the parking lot scanning documents, it would have been better to have been able to split the process into two parts. First encourage people to scan documents up front to qualify the driver. Then the only thing left to do on pick up is assign a vehicle. Doing the first part during the reservation process for staff and customers could save time on pick up. The mobile pick up seemed like a great option but sitting in the lot scanning documents then struggling to unlock the truck extended the time it took to get the truck by almost an hour. The truck we were assigned happened to be frozen in ice and snow after the recent storm. Thankfully our pickup was during business hours and the GM was able to reassign a more accessible truck and had us on our way quickly. In the end the GM was great to work with and made the entire experience really pleasant. This locations service is what makes me go out of my way, extra kilometres, to rent from there vs other UHaul locations. Definitely recommend this place.
Elena G. on
Customer service was terrible. The guy at the front desk dropped the f bomb because the workers outside wherent listening.. They didn't have the truck we wanted because the keys where lost. Took then 1hrs TO get us another truck. Had to take a picture of the gas gage because the guy was to lazy to do it and I had to go back in line to show them the level. Dropped off the truck guy said it's ok leave it there.. I did and was charged for 9hrs and not 4 don't know if it's cheaper or not.. worker there are clowns I get that they might not have high school but they should learn customer service.. not impressed all your locations seem to lack in customer service..
andrew c. on
Your staff, both out and in, were great, very easy to work with.
barbara g. on
Maybe during busy time you should have 3 clerks.
Anwar D. on
I thought the whole experience from pickup to return was 5 star. It was a very cold and snowy day but both the counter staff and return agent was very helpful and efficient with their duties
yvette b. on
Keep up the good work. Thank you Yvette Bélanger
Vincent D. on
Staff were very friendly and helpful. But I am very concerned of the safety of your employees and clients by not having jacks on your trailers. Your staff are left to lift the heavy 6x12 trailer hitch onto the truck by them selves Thai is a major safety concern. I feel this is in need of a wsib report for safety of your employees. Second I had to switch trailers because the first one selected had warn tires.
Louis T. on
Other than the unreturned ball, the servive was excellent and no problems were encountered with the trailer.
Paul M. on
Need more help at counter. I had a reservation for 8:30 and I arrived on time. I waited 45min. In line to pick up the keys. This is way to long. So I didn't get out of there until 9:30. I had people waiting for me at the apartment where we were moving and we had reserved the elevator for a specific time. We were lucky they were accommodating at the apartment even thow we arrived late. This rental location only had one clerk to handle all the customers cumming for a rental. We also notice at least 3 clients leave due to the wait time. It would have been a longer wait for us if some had not left. I will be doing another move in about two weeks. I'm not sure if I want to go back there for a rental again.
Guy V. on
Great location, very professional, no hassle rental
Al M. on
The process of registering at the counter is complicated. Not sure why they had to call and confirm an emergency number . After completing the paper work the truck assign to me was not accessible ...another truck was used ...it had only half a gas tank...it's difficult to refill at the same amount...the gas tank should always be filled ...there was no verification of the vehicle for defects...when I brought the vehicle back I parked it where I took it from ...I was then told to drive it to the front door so that they can verify the vehicle ...I thought that was odd ....I had to assist the verification of the vehicle with the person on staff such as head lights turn signals etc ...that should not be my responsibility to test all the components of the vehicle especially when they weren't verified before I left with it ...additional charge for a dolly appeared where they were not part of my rental agreement ...I did not use the rental blankets they were returned not used in the same plastic bag it came from ....I did many estimated cost analyse but the real cost came out more than expected...I rather know upfront what the cost would be ..in this case I would have rented from another company, it would have been far cheaper .The truck should have been ready to roll around 4 pm ...I was the only person being served...it resulted in a 45 min delay...this cause me to use a different route because of increased traffic and adding to my mileage cost significantly...alot of improvements can be made to assist customer service at this location given that it is a major hub for your company
caroline w. on
this was brutal, I did not choose the location I was told to go here to pick up my reserved 10ft truck. they did not tell me they did not have any so they just gave me a 26ft. smallest to largest. I said no so they gave me a 15ft. I gave the address of where I wanted to drop off he said don't worry I don't need it I can drop it off at any location. and get my one month free storage. Well no on all of those accounts.I did not get 1 month free storage, the place I went to did not have the return ion the system, I now have had to pay over $ 300 for a 6 week storage unit . I will never use U-Haul again. what a waste of my money I could have hired someone to deliver this for me for less money and hassle.