There needs to be a system to pick up the keys when the store is closed (i.e. after hours). The instructions of 24/7 pick up online was different than what you had to do at this place. This created confusion and huge pain. The people working there were nice and helpful which is appreciated but the system needs to be updated.
Denisse P
Southkeys Tires & Brakes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K1V8V1
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Customer Reviews
- 3.5 Average Customer Rating
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It was a great experience, great customer service and support Absolutely I recommend them to my friends.
Romodan BCentral booking texted a few days before pickup asking us to collect our pre booked U-Haul at a location about 100 miles from where we live. We went to our local U-Haul agent on Mac S. Ottawa and they arranged for us to pick up our trailer there as previously arranged. They were excellent and gave us great service.
Brian WThis location was excelent. The one in Coventry Road, Ottawa was terrible. They told me they dont have anything and they did not try to resolve my issue. In general I appreciate that that you gave me a diacount for all the issues before I got my equipment. Thank you for the service.
SANDRA HI’m assuming this is an average space as garage/uhaul combo in Ottawa. I had trouble finding a spot to park the trailer I rented that wouldn’t lead to an extra fee because there doesn’t seem to have a designated spot and the location and the street was packed with to-be-repaired vehicles and U-Hauls (granted long weekend of September being a moving time for a lot of people), so it was hard finding a spot that wasn’t at the neighbouring garage, blocking an entryway or street or door. First time dropping during closed hours so that’s partly a learning curve for me, but finding the barcode took me a couple of minutes because there’s other QR codes on the window so the U-Haul barcode was hard to find amongst the clutter since it’s comparatively small - I think it should be singled out or highlighted in some way.
Sébastien V