The pick up location and employees were great. Corporate Uhaul…worst experience I’ve ever had. Rented an auto transport and received a self check in link the morning of pickup. Went through the arduous process of uploading photos and accepting terms on the app. Went about my business and used the trailer. A few hours later receive call from corporate Uhaul asking if I still planned on picking up the trailer. Told them I already did. He lost his mind and started chewing me out saying I wasn’t under contract and I stole the trailer. He said he was calling the police to report it stolen. Told him that was a Uhaul problem and they shouldn’t have sent me a self check in link then he hangs up on me. Whatever. Brought the trailer back to the location after hours. Monday receive another call asking if I still needed the trailer. Explained I already used it and dropped it back off. Next day another call asking when I was bringing it back. Next day location calls and asks if I can swing by so they can check me in and check me out. What a S show
GLEN ATCHISON
Greco Auto & Truck Parts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palatine Bridge, NY 13428
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Our experience was perfect.
Jill MifsudU-Haul team there were very accommodating and very helpful.
Daniel NunezGentleman was great
Wilbur BaileyThe equipment was ready and spotless. The people were easy to deal with, very helpful with our questions. We rented a truck with a tow dolly for our car. Very convenient. Would definitely recommend this location.
Tammy Benoit