Horrible experience. 2 hours before my scheduled pick-up, I received a text saying my order had been updated. My pick-up address had been changed. The new location was not in a safe area of town so I had to ask someone else to come with me. (Originally I was going with my sister) I called before hand to make sure someone else could pick up the rental and the guy on the phone made no sense. He could not communicate properly and had no idea how to answer my question. He told me he would send me a link to upload my father in laws drivers license, never did. Sure enough, when my father in law arrived they would not let him get the rental. I called and eventually we got it sorted out. This was on Thursday. We were scheduled to return the rental Saturday afternoon. I got a call Friday morning while I was at work. The same man from the previous day was yelling at me asking, “Where is your key? We need your key this instant.” I told him I had the rental until Saturday. He kept arguing and then said, “wrong number” and hung up in the middle. No apology or anything. This location and the man who works there is so incredibly rude and unprofessional. I truly will never use U-Haul again. I was already irritated my pick-up location changed but there should not have been this many issues.
Emily G
Brothers Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Panama City, FL 32401
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- 3.5 Average Customer Rating
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One- have someone that can speak English!! Second have someone that knows something about what they are renting!! 3rd they charged my credit card 5 times….. Still waiting to be refunded for the same chargers That truck was the dirtiest truck I have ever been in, I literally had to pull over two blocks away and clean the inside of the windshield just to be able to see everything I touched in that truck was sticky and dirty, and it hadn’t been vacuumed out in at least a year
Richard WIt's a convenience store so no place to sit and wait for transaction to complete. Owner was very nice even though uhaul software was not working right for him.
Casey CNot add stuff to people's orders without asking them first I declined coverage online but I had to go in to check in then they added coverage for 45$ and I never asked for it to be added nor approved it but got charged for it so hopefully they will be refunding that
Laura CThere was very little signage and no directions on where to park. I was forced to move the truck after checking out.
Erin V