Filled my request online declined tow insurance as my auto company covers. The person I spoke with at pick up added it to the contract. I felt flim flammed.Eldon W.
New Generation Auto Sales & Services LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Panama City, FL 32405
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Reserved at 11, didn't leave till almost 12. Go to the main u haul on 15th. This place was bad.Emanuel R.
When I dropped off the UHAUL I was not greeted by the representative because she wasn't there but by the mechanic of the car dealership. He didn't know anything by the uhaul process. I had to call the representative to go through the drop off procedure. Later that evening I get an email receipt from Uhaul stating I went over my mileage by 310 miles. I knew this was a mistake because before I dropped I always double check my mileage. I had to drive back by the location the next day and the representative was still not there with a closed sign on the door. I was again greeted by the mechanic and I had to call the representative again. Lastly after getting her on the phone, it was to find out she used the fuel range and not the actually mileage to check in the uhaul causing the huge discrepancy. After taking a picture of the actual mileage and sending it to her, she stated she would get it fixed. An hour later that day I received an email stating the error had been corrected.Dwayne P.
I reserved my truck in a closer location to my home...they did not have a truck the size I needed. I had to drive at l 25 miles for the truck. The original schedule was 9:30 and the pickup location did not open until 11:00...the girl did not show up until 11:40. My suggestion is if original does not have the correct size truck when the customer is ready to pickup it up, have someone to transport it to that location and have it ready at the scheduled time.betty L.
The 8 dollars insurance fee was not made obvious.patricia K.