Employees were very friendly and knowledgeable They were both dealing with some not so happy customers in front of me and remained professional Good experience all around for me
Trailer Rental & Towing in Parma Heights, OH at U-Haul at Snow Rd
Moving to or from Parma Heights, OH? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Parma Heights, OH 44130 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Parma Heights, OH
Cargo trailers in Parma Heights, OH are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul at Snow Rd!
Utility trailers are perfect for towing large or oversize cargo in Parma Heights, OH 44130. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul at Snow Rd provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Parma Heights, OH and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Parma Heights, OH online today!
Trailer and Towing Supplies
As I pulled in, there was no one in the lobby. The employee approached my family asking why we didn't pull into the drop off location, which was not immediately noticeable. I came out and he continued his harassment asking my family again and then me why I didn't pull into the drop off location - didn't I see the sign and wasn't I told when I picked up the trailer. He made me back up about 10 feet with my family in the car closer to the drop location. The employee again asked if I couldn't read the sign, at that point, I was growing upset and said, â€œstop being a smart ass and finish my drop offâ€. Although my comment was deemed â€œvulgarâ€, his' approach was uncalled for and evident of extremely poor customer service. On 11/13 I attempted to rent another trailer and found I was flagged. I never reported the incident on 10/19, so this later date was a surprise and frustrating. A call and message to the regional manager fixed the eAlert, but a follow up call was not returned. Again, extremely poor customer service and I will likely not be renting from this location or region again. Leadership is from the top down and if I cannot even speak to the manager, then that is indicative of poor service throughout the region. I will take my future rental needs and business elsewhere.
Good on everythimg
Guy at counter didn't even show me the truck & then told me it was parked in â€œUâ€ when it was actually 3 spaces down & we had to try every door along the way to find the actual truck we rented. I couldn't get anyone in that office to answer the phone regarding my return & had to speak to someone at the main number who then got hung up on by the store & had to call them back while I waited on hold. I tried to return the truck via the online check in & it kept telling me it couldn't read my location even tho I chose to share it & even tried it from my husbands phone to ensure it was just the website glitching. I couldn't get anyone in the office to contact me back after the return & now my card was overcharged & I still can't reach anyone to correct it. Last time I rented a U-Haul I had issues as well & then it took 3 months & 7 phone calls to get a refund that I was due per my return receipt. I will never use U-Haul again & that's a shame because I've been a customer since the 90s, who moves a lot & has moved cross country 6x using U-Haul!! Never again.
Short notice, no problem! Thanks for making this so easy and cost efficient...
nothing. everything was great. the staff extremely nice and friendly.
PEOPLE WERE VERY FRIENDLY AND EFFICIENT.
Great customer care and service. They were very helpful with my needs being that I am handicap. Very great employees.
It was great, thanks
Excellent drop off experience
People were rude from checking us in to when I called sign a question! Just rude!!!
Have free coffee and donuts.
I didn't get my 9:00 rental until 9:45. The customer service representative complained openly to everyone in the building about 9:00 AM reservations, and made me feel like we inconvenienced him to be there. The gentleman receiving the returned rental was a pleasant person and made that experience simple and quick. I will be returning to uhaul for future moves, but will absolutely be skipping this location.
The customer service person who checked me in was rude.
Nothing comes to mind
The young lady providing customer care did well. The trailer was old and dented in places but hitch, chains, tires and lights all worked well
The best customer service ever always on time and makes sure i have truck when needed .. i wouldnt go anywhere else but this store. Thank you for service mark and ashley.........
Make sure to tell the customer to check gas gage on the paper document and to return it to that level. We filled the truck up to where we saw the gas gage inside the vehicle when we took the truck. I guess it differed from their drawing and they charged us $21 more dollars after we put in over $20 at the pump ourselves. We only used about 10 gallons..
Friendly, quick, professional.
The service was exceptionally friendly and I can easily recommend this location to anyone.
You guys have been very friendly, and polite. Please keep up the great work!
Manager and his staff go above and beyond to make renting equipment easy. Always friendly and helpful.
Everything else was fine with me .