The parking for trailers is very difficult to get out of and back into. I ordered packing blankets and was told they were in the trailer. When we got to our destination there were no packing blankets. We were an hour from the rental location so we tried to find some material to protect the furniture from rubbing but when we got to our house it had rubbed on the hutch so now I've got to fix that. When we returned the trailer they were closed so we used the online return and noted that we did not receive the packing pads. We also called the number for the location and spoke to a young man that said we wouldn't get charged but we did. This is the 3rd trailer we've rented this year and by far the worst experience.
Trailer Rental & Towing in Pearland, TX at Elle Event Rentals
Moving to or from Pearland, TX? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Pearland, TX 77584 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Pearland, TX
Cargo trailers in Pearland, TX are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Elle Event Rentals!
Utility trailers are perfect for towing large or oversize cargo in Pearland, TX 77584. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Elle Event Rentals provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Pearland, TX and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Pearland, TX online today!
Trailer and Towing Supplies
The young man did end up eventually cleaning the truck cuz I asked him to it was dirty inside just had to wipe off some things. Now making contact with anyone in that office was very hard. I did Express my disappointment concerning that and the young Personnel was very apologetic concerning it and he handled things fairly I would like to personally thank him again . thank you for your service.
The sales agent was amazing and understanding!
Excellent experience! I will definitely be going back.
Make sure equipment is clean
I chose Truck Share 24/7 to pick up my truck at 6am Saturday. The pickup was a total mess. First I ordered a 20' truck. All my emails and confirmations indicated such. When I logged in to the app to pickup it had an error that I was not authorized to use for pickup. I also noted it had been changed to a 17' truck. I phoned the U-Haul number and it took over 50 minutes before I got an agent to speak with. The agent was able to give the app access and change it back to a 20' truck. So I continued with online pick up. I chatted with the verification agent and noted that there was not furniture dolly and they said the would note that. Yet I was still charged the the dolly. When I got the keys from the lockbox they did not fit the truck. I could call back and wait for another hour but since it was about 7:50am and 10 minutes before the location opened. Now 2 hours after the 6am pickup time I spoke the the person at the location and was able to exchange the keys for the correct truck. So some of the errors were: 1. My account was not allowed for online pickup 2. U-haul support to get my truck took over 50 minutes to answer 3. Truck was changed from 20' to 17' truck without notification. 4. Wrong keys were supplied for the truck I rented. Major FAIL by U-Haul
Vehicle was very clean
Elle Event Rentals did a good job under the circumstances. U-haul can improve EVERYTHING for the next customer. Reservation not ready and no communication even though the rental store contacted the main office. During my search for a replacement, the agent who answered the phone didn't provide a solution and was supposed to send an email but didn't. I had to call around myself to find things out. Received trailer at same location a day late - same location so no reservation guarantee. I had the tire fixed myself because I had to get on the road so no tire repair reimbursement. I placed a ticket to have it reviewed and the manager left a message but would not answer a return call and his inbox is full so no voice message possible. No one bothered to resolve my ticket. Anybody can provide a service. Question is how it gets handled when there's an issue. U-haul failed completely in my experience.
great guest service
Returned vehicle after hours.
The service was prompt, and attendant was very helpful.
The trucks were dirty. I settled for a second truck which had less dog hairs in it. You would think with the Covid-19 they could spruce up the trucks before renting them. I used Clorox wipes to clean the inside when I got home
Great customer service, thanks Chris!
Sign on the door said nobody was at the location to check in the truck. Within 5 minutes of being there, someone walked out to assist with the check in contrary to what the sign said.
Customer Service was phenomenal!
Nice location, clean and well maintained vehicles. My appt. was courteous and prompt.
Not at time, no complaints, keep up da great customer service work, thanks ðŸ™
Very professional staff and outstanding communication.
I was charged twice for my rental. Very disappointed.
At first it was a little confusing on where to go to get the keys due to it being a small sign out front but once I got with a rep inside everything ran smoothly!
I was charged for 25 gallons of fuel after returning the truck with twice as much fuel as I received it with. The utility dolly/furniture movers that I requested were not available at the pick up location. i'm afraid that if I had picked up before business hours as I had planned, that these items would have been part of my contract and I would have had to pay for them. The person at the store changed my contract multiple times between one-way and in town until I was confused with what I was even getting. I drove enough miles that the other plan probably would have been more economical for me ($0.40/mile instead of $0.99/mile). In order to try to made up for not having the requested items ready for pickup, the representative offered to waive charges for the furniture pads, but those were on my contract and I ended up having to pay for them. This experience has definitely made me think twice about using UHaul in the future or recommending you to anyone else.
This is a great location, the process is always quick and easy.
More explicit description of location of lock box and vehicle itself
The facility did maintain posted business hours...