He Was not there at appointed time for me to pickup truck. If it easy for nice uhaul phone rep to walk me thru online checkout I don't know how long it would take to get it. Still took one hour and I had truck loaders waiting me.SHAUN H.
Trailer Rental & Towing in Pell City, AL at Jims Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Pell City, AL 35128
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The only way to know this drop off site was the plastics sign that said trucks and trailers. I did not see a Jim's sign anywhere. Plus dogs everywhere. It was very scary to me.Jeffrey W.
I requested a 17' truck with furniture dolly and moving blankets. I was overwhelmed when I was given a 26.5' truck and no equipment. Definitely caused my move to be more difficultBarbara T.
I had my reservation at Trinity Automotive, upon arrival the car salesman had no idea how to rent a truck. What a terrible run business On top of that the truck was not reserved on his end. After 2-1/2 hours on hold U-haul made me another reservation 8 miles away. At least the lady at Jim's auto was on her game. She had me on the road in 10 min. It's so sad you have to wait 2-1/2 hours on hold, transferred twice to talk to customer service.John K.
Location that trucks and trailers were parked was very muddy. Need that area to be graveled at the least.floyd B.
Not what U-Haul wants representing your brand.Shannon S.
Don't allow this location to be U-Haul dealer. They are unprofessional & weren't there when we arrived to pick up our U-Haul at our scheduled time.Samuel K.
We showed up at 8AM had to wait for the owner to get out of her pajamas. The office was the kitchen table in the trailer of the owner. I stood there while their dog jumped all over me. The location was nothing but made. Very unprofessional.Derek M.
Appreciate Jim's Auto. They were kind, courteous,and very helpful.Darrel P.
It was way off beaten path. Office was at dining room table in a trailer home that I was so uncomfortable with the lady her 3 sons sleeping around on furniture. House was nasty! She had to continue to call her boss to find out how to do things. I had pre registered & I was there for over an hour. If I could have located a customer service number I would have already called. I've rented U-Haul in past. But if this is what your company is going to. I will not again. Angela 256-375-8404Angela R.
I had an issue & the agent got on the phone & resolved it.Sara J.
Drop off in the middle of nowhere, very muddy, had to knock on a strangers door to find out where to go, no clear markings on where to go. No orange box for drop off, smell of septic tank. The people though (once we found them were very nice and helpful)Wendy C.
Making a reservation online was an absolute waste of time. I had my reservations confirmed via an email from Uhaul. When I arrived at the original pickup location, there was no truck and they never even got my reservation. So there I sat with my helper, and wasted an hour while a truck was located for me, some 20 miles away. One person on the phone told me I would get the $50 reservation guarantee, but the next person I spoke to said I wouldn't. So, I spent an extra 40 miles at $.79 per mile and an extra $16 in fuel and I just got stuck with that extra cost. I will never use Uhaul again and I would not recommend their services to anyone. It was a horrible experience.Tim S.
Know more about what they are doing as far as renting equipmentKenneth A.