Very informal, was told keys were in the truck and I could just go. No check, paperwork, nothing.Ryan F.
Trailer Rental & Towing in Philadelphia, PA at HIM Classic Touch
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Philadelphia, PA 19133
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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We drove 5 miles and returned immediately. Yet the report says we drove 60 miles and used 33 gallons of gas. Pure insanity.Justin D.
Es la primera vez que alquilo con esta gran compaÃ±Ãa y el trato y las ofertas excelentes gracias.jose S.
Quick friendly serviceRobert S.
I have a feeling illegal behavior is happening at this location where people turning in their trucks and not doing self check in are being scammed. Please investigate or cease working altogether with this location.Juan H.
The young lady working the front is very professional. She explained everything to me.Maria M.
The young lady who works there was/is so curtious, helpful and pleasant. I would go there again if I needed to and would also recommend. The gentleman who works there was/is also Curtious, helpful and pleasant.cheryl B.
We highly recommend the customer service at this location.Esther C.
Reservation 7 days before. Check in done online. At original Uhaul location, after 40 minutes in line - I was informed the van is NOT available. WOW. After another hour - I was informed the van is at different location , further north. Had to take Uber. Drive took 40 minutes. My move was made almost impossible since by access to fraight elevator was times and already expired when I finally arrived at the complex. Very poor experience with Uhaul.Gustaw W.
I was very impressed with the service and attention I was given. The young lady that helped me explained everything to me. When I asked questions she was explained everything to me and showed me how to use the app to speed up the rental process. Thanks for great service. I can't speak to the drop off as my husband did that but if there had been a complaint he would have mentioned it.John H.
The truck I was originally supposed to pick up was not available. I ended up getting a random truck on a lot that was not inspected, and I later discovered that there were two giant fridges soaked in beer in the back of the truck. I called uhaul support and they told me to just unload the fridges into the dumpsters near my apartment and I laster ended up getting an illegal dumping fee. Such a headache and would not have this service again.Jason L.
Gas was empty. Very inconvenient to try to estimate how much gas we would need - ended up way overfilling the tank.William M.
I arrived at the location at the time specified in the email and they didn't know I was coming. I had to wait 20 minutes for a UHaul specialist to arrive at work. She arrived and was very pleasant (the only good thing about the entire experience at the pickup location). She instructed one of the employees at the used tires business to obtain a truck of the size I had requested. They stated they didn't have a truck of my size (interestingly there were at least two trucks of the size I paid for that were sitting along the road with rear wheels missing AND more interestingly, this location is a "Used Tires" business). I waited another 10 minutes while someone drove around the side streets looking for a truck I could use. They eventually found a truck in the size I had requested. The truck had an empty tank of gas. There is a gas station across the street that is super sketchy and I felt extremely uncomfortable filling the tank there. Anyway, before I left the dealership, I asked to do a walkaround the vehicle to check for damge because there were some obvious problems with the vehicle including spray painted damage on the sides, gashes in the side panels, a dirty cab and the wheels were plastered in mud but the man who I was now dealing with stated "we don't do walk-arounds anymore, UHaul doesn't require them". I had also paid for 10 blankets, one mattress cover and dolley. The dolley was covered in oil and I had to request they clean it for me. They only provided me with 9 blankets and I asked them to make a note that they had not provided me the full 10 but the man stated, "nobody counts them so you'll be fine if you return it with 9". I requested the 10th blanket and they provided me the large blanket they had used to clean the dolley. It was disgusting. Next they did not have mattress covers and stated I'd have to collect one from my drop off location! I took the vehicle and it started listing as I was driving. I stopped and said to them the vehicle is listing to the side, there's something wrong with it and the man angrily stated "it's probably the way you're driving it, you'll be fine after 10 miles". I wasn't buying it but I had no choice but to leave because the movers had already arrived at my apartment 30 minutes earlier (I had scheduled the pickup for 30 minutes before the movers arrived but I ended up being stuck at this location for a long time, then I had to fill up with gas). Once the movers started loading the van it became very obvious very quickly that there were major structural problems with the vehicle's wheels. The truck started to list heavily to the right side. I asked the moving men to look at the vehicle with me since they have more experience than me with UHaul trucks and such and we discovered that the back right wheel was competely worn down, so much so that you could insert your entire hand AND arm inside the wheel. On further inspection of the wheels it transpired that the front two wheels were in relatively good condiDavid B.
The young lady that helped me was very nice and thorough. She was very friendly and professional. The pickup went great. Thank you.Bob M.
waited for more than an hour. completely horrible service!jay S.
The windshield wiper on drivers side was peeling and needed to be replaced. Also the box of the truck had a leak.John J.
Staff was very polite and helpful!!!Luciano R.
The location and employees at the HIM Classic Touch location were excellent. However, I was initially told to go to a different location when reserving the vehicle via telephone and in the reservation email. When I arrived at the initial location, I was told I was notified of the change via phone call. My phone records show no call was placed and no email was sent notifying me of the change. I then had to pay for a ride to the HIM Classic Location, as the employees at the location on 13th Street in Philadelphia did not offer any assistance or reason for the change. This was extremely inconvenient as I planned my move and pickups around the initial location.Eli B.
Great service prompt service. Woman juggles a repair shop n uhaul rentals kudos to hermichael C.
All GoodClaudel P.
Very professional had no problem and they were very helpful...jeff M.
Very professional, no long waiting, the young lady was very knowledgeable about Uhaul and the process, was able to answer all my questions. Would recommend to others because the customer care was greattalika C.
Smoothest pickup and drop off I've ever had from any truck rental company or U-Haul location. Thank you!!Natalie H.
Better location , better customer service, better online rental interface.Robert T.
This location was an absolute nightmare. Employee threatened to not give me the truck, even though I was just trying to explain that I was using my phone to pick it up. He also forgot to complete the return until 2 DAYS after I dropped it off.Anthony M.