uhaul was not in good condition
EMILY J
Economy Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No improvement needed job well done I can’t ask for more thank you for going out of your way to accommodate my needs at the last minute and for your understanding happy customer .Thank you
Fatima NGot to the location (location got moved because my rental was not secured. Also was told that 9' trucks don't exist, but I saw several on my way to the pick-up location) and used the U-Haul app to pick up the truck. The truck's doors were unlocked, the padlock code was almost impossible to enter (took my step-mom and me about 15 minutes to get it right), and the key was not in the truck. Also, my equipment dolly was not in the truck, despite having paid for it. The app said the key would be in the truck, the U-Haul rep on the phone said it would be in the truck, and then we were told it was near the truck in a standing box (which it wasn't, the box was empty). After much back and forth with the phone representative (who was very kind, thankfully), she got the field manager to drive to us to help solve. Felix (field manager) arrived and the key was in the drop-off box. I asked about the dolly and he said this location did not have any dollies. Thankfully, Felix and I drove to another location to pick up a dolly. Felix was incredibly helpful and kind, very grateful for him. Then, once I had everything, I went back to the U-Haul app because I thought I had to take pictures of the car before departing. But the app wouldn't prompt me to do so, so I took my own pictures instead. I was sent a video of how to operate the app, which was not how my experience went at all. Overall, this issue wasted a lot of my time. Caused my step-mom to be late for an appointment. Caused me to depart late, hit much traffic, and arrive at my destination late, which caused me to be very late for work. I should not have had to pay as much as I did for the service I experienced. I am grateful for the phone representative and Felix, but everything else was unsatisfactory.
Jordan TManager was very helpful.
Edwin RKeep up the good work ????????
JANIE G