Was charged a extra $85 for no good reason. We didn't even get the truck that we wanted because tgey couldn't find the key so we was stuck with the biggest U-Haul they had which meant more gas money I will never use U-Haul again we got the U-Haul 2 hours late because the woman that works there didn't know what she was doing and now they're trying to charge us for another day because we went over 2 hours bad businessLarry H.
Trailer Rental & Towing in Piedmont, AL at Dougs Grocery
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Piedmont, AL 36272
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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the ladies were very helpful and made sure everything was correct with our rentalDick K.
Vehicle was returned a day early. A few days later we received an email indicating we were charged for 4 extra days. The money had already been withdrawn from our account. U-Haul sent a new email showing the money was sent back to our account. Waiting to confirm that it was. I am thinking the drop off location didn't do their job and notify the correct return date or the truck was used after drop off. Either way we are very disappointed in U-Haul.GORDON L.
It took approximately 40 minutes to check this rental van out, due to issues with internet/wifi/cell service in an extremely rural area. The attendent did the best she could, but it was truly an unprofessional experience and this location should not be servicing U-Haul rentals. First off, this was not the location I had agreed to pick up the van. A switch to a different location was arranged by U-Haul, but the text notifying of this was not evident until I arrived at the original location. Instead, I was directed to another location 10 miles away, and they were obviously ill-prepared to handle the pick-up. Not cool, U-Haul. Not cool at all. YOU should have made arrangements to have my vehicle delivered at the agreed upon location --- not make me change my plans at the last minute. This pick-up was a fiasco, all the way around. I will say the van itself was fairly new, in excellent condition, with less than 30,000 miles.Dan S.