Provide the customer with more clear guidance regarding the vehicle return requirement. This facility has fuel pumps in front of their building, but never mentioned that vehicle needed to fuel back up. Otherwise, I would have fuel the vehicle instead of getting fuel charges of $57.50 for driving 46 miles in addition to the $.99 per mile charges. The vehicle was not well maintained. The check engine and trailer hitch lights were on. The vehicle could also had been cleaner. It had some trash and bit dirty on the main cabin.
alexander jimenez
Slade BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pikesville, MD 21208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Our drop off location was changed after we already arrived to our drop off site, and the woman with U-Haul that I spoke to was rude and pretty much told me too bad and to drive to the new location. Plus I was charged for the extra miles because of U-Haul’s mistake. The man at the drop off never spoke a word to me, just took the key back and just stared at me,
Abigail FreelandThe refund of money is very slow and unprofessional and poor customer service for customer service to charge you to talk to someone is very sad
Audra DorseyStaff unfriendly and not helpful.
Robert BarberiThe apps location finder wouldn't work, so I had to go in and speak to the attendant. He was less than thrilled and almost combative in trying to work through the issue. The vehicle was dirty and had a comb in the console. The vehicle had scrapes all across the roof and scrapes across the sides. Dirty interior and just overall unpleasant experience overall mainly because of the hostile attendant. This person should not be a representative of the UHAUL brand.
Clayton Boozell