Great customer service.Mary C.
Trailer Rental & Towing in Pinckney, MI at Ed Bock Feed
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Pinckney, MI 48169
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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You could have the staff help the customer out a little bit more. There were safety chains on the auto dolly I did not know about. Or how they should've been hooked up. Extremely dangerous situation. The ratchet straps were worn on the dolly. I could barely get them on. One of them came off in transit and the other one was loose. The loose ratchet strap was the only thing keeping the car from falling off on the road! Had the employee simply tell me to wrap those chains around the vehicle to keep it on that would've been much better obviously..JOSEPH F.
I returned the vehicle slightly below the level of gas at rental. They recorded the level of return at 1/8 gas but after re-evaluation, it was closer to 1/4, the level at rental. I understand that is was less than at rental, but was initially charged 8 gal, then 6 gal after I questioned the level. I should have been charged 2-4 gal as it was near the 1/4 level of rental.Mike T.
No improvement needed. The truck was clean and ready as requested.JOHN JAMES L.
Did not have the right number of moving pads that was on my reservation. U-haul moved my reservation to this location because original dealer did not have pads. Was an extra 30 min drive each way and still did not get what I needed. I believe this is a U haul problem and not the dealers fault.Michael L.
The pick up of the cargo trailer was great - I arrived 10 minutes before they opened and wasn't sure where to go but asked one of the workers walking in and she told me what building to go to and said to come right in before 9 when they actually opened. The guy that hooked up the trailer was very helpful as well helping me to find the right hitch pin we needed. Drop off on the other hand could have been better. I arrived 3 minutes before 9 and asked a gentlemen in one of the out buildings where I needed to go to return the trailer. He said "pull down there (pointing) and I'll be down at 9 when we open" and he pointed to his watch. I get they have store hours but he could have just said I'll be down shortly and not have said "when we open" - that worker clearly does not go above and beyond for customers.TAMMY LYNN K.
the people at the store were very nice and helpfulRICHARD DEAN M.
Excellent service!KATHRYN ANN J.
Ed Bock's connected the trailer to our vehicle. It seemed like the brake safety cable was very tight. Although, the brakes worked, It appears that the trailer brakes were responsible for slamming our SUV into the cement median and put us in the hospital with multiple broken bones for both of us and me with 6 brain bleeds. We had ordered a smaller single axle trailer, but they did not have one when I went to pick it up. They gave us a larger tandem axle trailer. This rental was in February 2019.victor B.
Poor customer service- I was NOT assisted with unhooking the trailer from the workers in the yard area and I witnessed 3 of them standing around. It seemed as if they had better things to do than quality customer service.MARK JAY H.
Ed Bock has good folks. They are always friendly, helpful and they deliverJoseph M.
Rental was great. The last time I rented the double axle trailer from the New Hudson, Michigan location, I specifically asked if the tire pressures were check. They assured me they were, but that was a lie, as both left tires turned out to be inflated to 14 lbs. No wonder the trailer was pulling all over. Ed Bocks was excellent.ROBIN L.
What a simple transaction great folks at the counter quick and easy transactionMICHAEL WILLIAM T.
Completed drop off at the location. Parked and processed my turn in of the vehicle in the front lot near other UHaul vehicles before noticing an area toward the back.DAVID ALLEN V.
Great service from the Ed Bock team. Quick trailer hook-up and check-out. Fast return. Highly recommended!Albert C.
OUTSTANDING SERVICERobert S.
Due to the overwhelming request for information and documentation, despite being an established customer, I believe my tendency will be to avoid renting from U-Haul in the future. Thank you.Scott C.
Fix the passenger side mirror.SHAWN MICHAEL F.
It was unclear I could not transfer vehicles. This should have been made clear in the reservation process. Also what is the point of a reservation if it isn't actually reserved. This made me travel over and hour away. Ed bock feed staff was helpful, knowledgeable and friendly. Excellent local customer service. In contrast the uhaul website and process was infuriating. Also the amount of up sell ads on the reservation process would have been comical if it wasn't so aggravating.EINOR T J.
ALWAYS excellent service here! Highly recommend. Very helpful, pleasant staff.JAMES BRADLEY W.
Service was excellent! They were friendly and helpful!JOHN JAMES L.
The young man working Was very helpful and informed us on where to park the trailer unhooked us and checked us in great jobJEFFERY JAMES B.
All good.BRUCE WHEELOCK B.
No need to improve, great staff, great facility. Nicole is top notch!!JACK JOSEPH D.
The trailer was maintained and in good shape, but was covered in mud on the outside and there was snow on the inside. I would have expected the snow at least to have been cleared for meMAREKLECH W.