Staff was not organized nor proactive to situations at hand. They did not know information nor how to use the point of sales system and could have overcharged me.
Tommy L
Kayso International Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South El Monte, CA 91733
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Absolutely horrible service. I used this location bc it was super close to where i was located and max used 15-20 miles and they charged me 33 miles. The guy that gave me the keys didnt even check the initial mileage so i dont know how it came out to 33 miles. I reached out to the area field manager, Daniel Le and he doesnt even pick up his phone. Also, this location told me after 2pm i could drop off at another location no problem, but i get a call from the drop off location that i couldnt drop it off there. So i had to come back the next day and re-drop at the original location which wasted more miles. Never met a company that makes the customer do their work for them and absolutely no service.
Matthew SThey told me I wouldn’t have to pay the $30 surcharge for fuel and they charged me anyway.
Danny CThis facility didn't come across as a "true" U-Haul facility, but nonetheless, the gentleman that helped me was extremely helpful and polite.
chris SI was charged twice
JESSICA G