Can't think of anythingTim R.
Trailer Rental & Towing in Plain City, OH at Schrock Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Plain City, OH 43064
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I've rented trucks many times over the years...from Ryder, Penske, Hertz, and Uhaul. This was the worst experience I've ever had. The people there were unfriendly, unprofessional, and unsafe. The place was disgusting and dirty on top of it. While they had multiple signs on their doors "requiring" masks, NO ONE that worked there was wearing one. I believe one man was the owner, and he could have been setting an example by wearing one, but he too did NOT bother wearing a mask. The associates there also could not get the system to work, and it took nearly 40 minutes to finally get my van. I rented this van from you to move my mother and father that are nearly 90 years old. They are moving in with me in Michigan, so that I can keep them out of nursing care. As such, I've been very locked down during this Covid situation to keep them safe. To think that your associates simply don't care about your customer's safety is unacceptable. I almost just walked out of that disgusting place, but had planned this out of state move for months. I did try calling a couple other places while I was waiting, but no one else close had a van available. So, while I went ahead with this van rental, I will never use Uhaul again as a result. The icing on the crap cake there was that the fuel gauge was NOT as stated in the contract. I noticed this when I started to leave, but was not about to go back into that unsafe place. I did take pics that included starting miles, and the drop off associate understood and agreed that the Schrock location had over-stated the amount. As a businessman myself, I know that a big company like yours is limited by a few poor dealers out there. I've had good experience in the past with Uhaul, but this experience was unacceptable all the way around. If you can't do better at controlling associates that represent your company, then Uhaul does not deserve my business. I've also already made a point to tell several of my own associates about this horrible experience and will continue doing so. Disgusted, KenKenneth F.
Everything was greatShawn S.
Employee checking me in was superb - friendly and efficient.David K.
Trailer has a sagging floor and had a lot of dirt inside. Dealing with Schrock Automotive was easy!!!ROBERT B.
It would be nice to get the confirmation call i was told i would recieve about getting a refund on returning the trailer sooner than expected. I rented it for 12 days and returned it on 5/26 which is 7 days soo er than expected.Cathleen M.
The U-Haul computer system was having issues that day but the lady helping me at Schrock was very conscience of my time and got me on the road quickly.Mike N.
Staff was extremely friendly and helpfulMichael B.
Everything was amazing!Ella C.
Location was closed but they returned email quickly that it was received and processedThomas D.
Everything was perfect. A very good experience.Gary W.
During the trip I ran into a rain storm and the left front top of the covered trailer leaked. Might want to fix this unit before renting it out next. Defeats the use of a covered trailer.andrew M.
Great servicedebbie E.
this wasn't the place I arranged and was to pick up the trailer I had to go to another location in a other town, the did not check running lights only four ways,so when it got dark Ihad no running lights. Was originaly told price for rental was over half of what Iwas charged.jeff M.
This service is absolutely awful. I selected a location convenient to my move and the truck was 11 miles away and completely out of my way. This is by far the worst uhaul experience I've ever had and will not be using them again.Brian W.
Would recommend and use again!stacey C.
Everything was great!Robert M.
Trailer was beat up. Ratchet straps were rusty and near unusable. Safety chain missing rubber locks.Tyler R.
Don't list your 26' truck as a 26' because you lose 3' due to the ledge over the cab. I drove from Ohio to Florida in a truck without cruise control, not very happy about that.Eric A.
Nothing needed! Just send them to Schrocks!Don M.
When I got the truck on a Sunday, the dolly and pads were not in the truck. This was reserved several days before, so no reason they should not have been there. Then when I checked out, I was told that since I reserved it online, I needed to call uhaul number to get a refund for the dolly and pads. UmberDan S.
Repeat customer. Love doing business with them. Staff is always super nice and equipment is always very well cleaned and maintained!SCOTT S.
The Customer Service Representative was great. He even told me a quicker way to get to where I was going. Thank youLanetta C.
I reserved the truck in my town on the phone with Nick about 2 weeks in advance. The evening before I was to pick up the truck, I received a phone message from the Schrock dealer that I needed to pick up the truck in another town 15-20 mins away. I called the Schrock dealer who was very nice and helpful who said since the other U-Haul had already closed, I could try to call them in the morning when they opened to see if there was a truck locally. When I called the next morning, I spoke to Nick again, and he said when you reserve a truck online sometimes that happens. I said that he had done the reservation for me, and that it would've been nice to know ahead of time that we would have to go to another town to get the truck. He was really rude and said â€œYou did know ahead of time-yesterday on your message.â€ I said-no-I meant before that. And he said-â€œ you can either go to the other town, or you don't have a truck.â€ There was no attempt of apology or any type of customer service. I will never deal with this person again, and would certainly never recommend him to anyone that I know. The gentleman at the Schrock dealer was very nice, and explained everything to us. I would rather drive to another town, than have to deal with Nick again.ANN L.