You might want to reevaluate letting this location represent your brandJohn M.
Trailer Rental & Towing in Platte City, MO at Jeffs True Value Hardware
(U-Haul Neighborhood Dealer)
Platte City, MO 64079
(west on 92 HWY to Kentucky Behind Dentist and RE/Max location)
Services at this Location:
- Mon-Sat: 8 am - 6:30 pm
- Sun: 9 am - 5:30 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Platte City, MO 64079
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
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The problem is that my online reservation supposedly didn't transfer the additional item requests to the location. So, for an after hours pickup and not having any way to report that I had NO appliance dolly, NO furniture dollies, and only 5 pads.... so it put us behind a few hours. The location got me the dollies in the morning and were accommodating. However, when I returned the truck , I reminded them that there were only 5 pads in the truck. I was still charged for 12 pads. Not good. I'd say there needs to be a way to let uhaul know of missing items at pickup. ThanksNORMAN R.
Quick clean and friendly.EDWARD R.
Gentleman was not very excited or helpful. Somehow I was charged twice for $711, luckily I used a credit card and not my bank card as the money was tied up for 3 days. Pulled the truck out, asked if I had any questions and off I went.Louis D.
WEAR MASKS LOLAnne V.
I was charged over 300 dollars to drive one 20 ft truck from my house to a new house on the other side of Kansas City twice. Two 47 mile round trips cost me over 300. I could've dropped it off in Grain Valley, but they wrote it up for me to return it to their location. I could've done the exact same thing with Penske for literally 1/3rd of the cost. Will NEVER use U-Haul again, and I'll be passing my experience along to every single other military member I come in contact with.AARON H.
Outstanding service and support.Thomas B.
Customer service was not good. The staff was not knowledgable about the equipment. The equipment was still covered in snow when we showed up at 10:00, which was our pickup time. The gentleman in charge was swearing a lot inside the business. It took us over 40 minutes to get our equipment, and we did the online checking, including uploading the I'd, and payment, the day before. It was poor service quality.Chad C.
Johnny was great! Very helpful and made sure everything was done right.JAMES G.
I ordered a 15 foot at last minute they changed and gave me a 20 foot with at least 4 15 foot trucks sitting in the lot. Truck was so dirty you could hardly see out of the windows. The REAR DOOR SPRING Cable BROKE ON FIRST USE. The girl at the counter wasn't very friendly, almost mean.Richard H.
The 10' truck I was scheduled to take was not present. After waiting on hold for 20 minutes and several transfers to talk to the right person, I was told by the Scheduling Manager to go ahead and take the 10' truck that was there (different model number) and she would take care of the change on her end and replace the order I had submitted. Three hours later, after my wife and I finished moving all that we needed to in town, I came back to the service center to return the Uhaul truck. The order was still not switched and I had to call the Scheduling Manager back. After a series of dropped calls, hang ups (on Uhaul's end) and another 20 minute hold time, I finally talked to someone that was able to help. She called the pick-up/drop-off location to get it sorted out. We were charged around $7 for additional milage that was past the 30 mile allotment (we didn't drive over 25 miles, our move was in town). They offered us a $50 partial refund for the inconvenience, but we got a net of $42 after the egregious $7 charge (yes, I am making a big deal of $7, but its the principal). Needless to say, I am very disappointed with Uhaul in this situation. I expect a full refund for this inconvenience.William B.
Truck was dusty in the back, white dog hair on the passenger seat. Rental agents were not wearing masks, and refused to when I asked. If it wasn't the only place in town that had the truck I needed to move I would have walked out. Upon return, I wanted to switch credit cards and the rental agent didn't know how to do it. I won't go back there.Matthew M.
Jeff hooked us up and got us ready to go.Patrick B.
Very helpful employees and overall experience with Uhaul and the move made our move so easy and non-stressing.michael L.
My wife and I were well received at the location. But the Uhaul truck was not just dirty inside, it was filthy! There cat hair all in the truck and sticky drink in the driver's side. I asked for it to be cleaned, but the customer service representative did a horrible. I had to stop at a Walmart to buy disinfectant and clean inside the truck. Under no circumstances will I ever recommend this location to anyone!Annei A.
I went to pick up my rental truck and was told all trucks were rented and I should have received a message from Uhaul instructing me to go to another location with available truck. I had reserved a two day rental. They were able to loan me a truck but only overnight and had to return prior to 8:00 am the next morning.Amy G.
The staff here was extremely rude, screamed at me, ripped paper out of my hand when I asked if I could read what I was signing and when asked if I could get a copy I was told they were cancelling my co tract without a refund because I was asking to many questions. I was in tears and didn't know what to do. This was the worst experience I've ever had. I will NEVER return to this place or recommend anyone to go here. When I was reviewing the trailer per my text with photos the manager yelled at me and told me to take it and leave and not to worry about dents and damage. Very rude and unprofessional.Melissa W.
I first reserved my trailer at UHaul in St. Joseph, MO on Wednesday. I went to the office on Friday and they lost my reservation. So they reserved my trailer for Saturday, a 6x12. I left with paperwork in hand and returned Saturday to get my trailer. They DID NOT have my trailer or anything in comparison. They did not attempt to find me a trailer. I was extremely angry and will NOT be back into this location. They wouldn't even give me a smaller trailer on discount because of their incompetence. I had to drive 30 miles out of my way to find my own trailer. Thank God for the people at True Value! They had exactly what I needed as they said they would. I would go back to True Value and service was excellent. I will NEVER return to the St. Joseph, MO UHaul location. Although they were friendly, they were incompetent and only had excuses and never attempted to make things right. What a headache!roger W.
Easy location to find and the team had me checked in and into my rental within a few minutes.Wayne W.
Education of the staff how to hook a trailer to a ball hitch. The staff here did not hook mine on the trailer properly and went flying off the ball hitch when I put 200 lb and the end of the trailer.Terrie G.
??Jeff was rude, not helpful, and lied to me and my daughter. I returned the truck 2 days early and he said I would not receive credit for getting the truck back early and said â€œU-Haul is greedy like thatâ€! I asked for a receipt cause I was charged extra for mileage. First, Jeff complained about printing me a receipt said â€œhis printer didn't workâ€ and â€œthen said it was a waste of paperâ€. He did eventually produce me a receipt for the 12.80 for overage on miles. So when we arrived at our car In the parking lot I immediately contacted U-Haul. U-Haul credited me back $140 for returning it 2 days early and apologized for his behavior. I would most definitely pick a different dealer NOT Jeff's True Value Hardware!JASMINE R.
Had to wait for 30+ minutes in lineBradley G.
Jeffs true value has great people and represent Uhaul well.Gary P.
The truck did its job. It got me from point A to B without any troubles, so I give credit there. My issue was, the Air Conditioner only blew hot air, and I was given this truck with Uhaul already knowing it was an issue. I drove through 6 states with the windows down, through thunderstorms, for hours. The AC actually blew out hot air. Positives were: Upgraded trailer for the car towing was very easy to use and functioned great. Trailer light is nice. Truck started and stopped every time I needed it to. The facilities I picked up and dropped off were all very friendly and helpful.Bryon H.
They didn't want to deal with it. From I can't do that to great all we need is another trailerMonte B.