I had reserved a truck from another location 2 weeks prior to needing the truck. The plan was to get the truck in Kansas City and then drop the truck in Rolla Missouri. I got a message from uhaul the night before my pickup telling me I needed to go to a different location to get my truck. I got to the new location (above) and they said they had a 10' truck, but that it needed to be returned. They also said I would have to pay for both ways since their truck was considered "local only". I did not mind driving the truck all the way back to Kansas City, but I should not have to pay for the return since the original plan was to leave the truck in Rolla. We got our work done, but what a disaster. It seemed like everything was going to go very well, and the day before our move everything went off the tracks. Pretty disappointing
Jeffrey B.
Jeffs True Value Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Platte City, MO 64079
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The employee at drop off was very helpful and got me in and out.
MATT S.When I dropped the truck off, I was told there was nothing more to do. Later, I received an email stating I went over on miles and the fuel was lower than what I left it at and I am being charged an additional $70.
Gerald G.Very quick and pleasant return experience.
Bradley B.Very happy with U-Haul!! My truck was so nice and made it pleasant for my long drive. Very satisfied and will use U-Haul again for all my moving..
erica H.