I ordered a dolly and was charged for it only to find out that location doesn’t carry them. There were no keys in the lock box and was an hour late getting my van.
Tiffany I
Keep It Running Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Jefferson Station, NY 11776
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This was a horrible experience from the start. I was scheduled to pickup the truck at 730am, and when I arrived, there was another truck and a trailer blocking my truck in the parking lot. After 30 minutes of trying to move the trailer, there was another gentleman passing by that was able to help me move the trailer in order to drive the truck out of the parking lot. I was an hour late and my moving company was forced to change their plans and had to come at a much later time. When I returned the truck at 345pm, there was no one from Uhaul at the location (although the hours of operation said they were open) and I had to do the online return process without the ability to speak to someone about the terrible situation they put me in. The truck was 1/4 full with gas and even when I refilled the tank to the same level that it was at when I returned it, I was still charged for gas and I was unable to talk to someone in person about it when returned. Overall a terrible experience and I expect some type of remediation and explanation or I will never be using Uhaul 's services again.
James ANothing! Raul was an absolute gentleman and a professional! We will be referring him to everyone!!
Traci MThey charged me to much on my bill . Then they changed it when I called to the price they told me.The truck was just alright nothing special .
dorthy wGreat transaction and everyone at pick-up location was friendly and helpful.
Douglas H