Multiple customers’ cards were not going through, but the guy kept insisting it was all of our banks’ faults and his machine was fine. Luckily one of our cards worked, but I felt bad for all the people turned away from their reservations! Also where he told us to park at the end of the day (told to us at the time of drop off) was actually in the way of a tow yard, luckily a nice man in a tow truck let us know we’d be ticketed if we didn’t move. We were told to download the app to checkout, but the location wasn’t listed on the app. So we had to call customer service and were told to use the website instead. This whole location was a total clusterfuck, excuse the language.
Justine Amberson
Vans Towing Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97209
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This location is in a sketchy area. I would not leave my car anywhere near here. The yard was full of "junk". I was grateful for the use of the van and appreciated the customer service. The young person who assisted me was helpful and friendly!
julie CrispinOwner was an ass hat, u haul wasn’t properly filled up with gas when I picked it up and the owner charged me for it, was extremely rude, would not recommend or ever go to this u haul again
David Swanson JrRent here often - great crew.
ELLIOT PETENBRINKThe truck came empty on gas, and the employee was mean. He insisted I come 15 minutes early for my reservation, and then the truck was a self check out anyways. He honked aggressively at us as we were trying to figure out where the truck was, and then when I returned it all the parking spots were full and I had to go across the street. I ultimately got my truck and did what I needed to do, but did not feel welcome to come back.
Anna Neufeld