Service was ok, equipment was ok but the inside dimensions stated on the U-Haul website for this particular trailer were not accurate. Website said that inside length was 12 feet 3 inches when in fact it was not even 12 feet. It caused some issues for me in terms of finding a way to place the panels I had to transport.
GILBERT M
Hotel Le Portneuvois
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portneuf, QC G0A2Y0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Worse experience ever Like a nightmare!!! Never again Rather pay more but no stress with no incompetent staff or stupid rules that even the staff doesn’t know about.
NICE NThey made me load and unload the equipment that I rented. Ils m'ont obligé à monter et descendre le diable et les couvertures que j'avais loué.
AARON CThe tires were way too worn out, legally speaking they weren't even usable. The breaks were only working in the front two wheels, no breaks at all for the double wheels in the back. The truck was very old and drove poorly. The staff at the counter was unprofessional and didn't even speak French (we're in QC), and they were very unclear about everything regarding the rental. I put the exact same amount of gas there was before I drove the truck and was charged an extra 27$ because they said it wasn't filled enough. It is winter here and that truck was extremely inadequate and dangerous. It was a total disappointment and I ended up having to pay 2x what I was quoted for idk what reason. Plus, the rental place was 45 minutes away, the kms I actually needed the truck for was like 15, but having to drive the truck to my old house and then having to drive it back was ridiculously expensive. I could very much sue you for handing me the keys to such an horribly poorly maintained vehicle.
Liliane DLe service était parfait, le processus de location efficace. À améliorer:effectuer le lavage du véhicule en cabine et dans la boite entre les clients serait bien.
EMILIE G