I have used U haul many times. This was absolutely the worst experience I ever had. The truck passenger side windshield was not sealed and I believe it would not pass inspection. I had to get everything out for the condo sale so I took the truck since it didn't look like rain and wouldn't get wet. The back of the truck I had to sweep out to use the inside of truck had old paperwork and other garbage in it. But the most disgusting thing was while I was driving to drop off at our storage unit my wife was in the passenger seat and looked over to see a hyperdermic needle lying under the passenger side seat. I brought the truck back and showed the representative. I also showed the windshield to the other agent when I picked it up. He said it would be fine. Not One apology for the needle under the seat. That could have been very bad had I jabbed myself. Worst time ever. Never Never again. Not worth it. How could your company risk it's reputation using these guys. It was also a disaster with the help for loading and unloading but they said they don't work for haul.
Catherine Wells
Manchester Road Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Poughkeepsie, NY 12603
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- 3.5 Average Customer Rating
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Overcharged me, Truck old Clerk not helpful
DAVIDJOSEPH KOMARThe truck was dirty and wouldn’t get out of its own way I was very disappointed and thank god I didn’t have to go that far I really think that truck should be retired and I should get a return of my money maybe corporate should get in the truck I rented and then they would see how I was overpaid for that piece of junk
richard hefflerThe person helping me struggled through the pickup process. Nothing at all like the dedicated U-Haul location on South Rd where I had to go to rent the dollies.
John HoustonThe truck needed new rear brakes.
donald leitheuser