Staff not very friendly. Did not have items of extras in stick so unable to get the moving blankets requested in online order. Staff didn't really care about renting andade it seem like a waste of time for him.
Tammy M
Hagan Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, IN 46131
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Asked for a dolly and an appliance dolly. We did not get the appliance dolly, and we had two big freezers to move. We were picking up before store open,so we had to use lock box. The lock was so old you could no longer read the letters. Had to wait for store to open. In the mean time I have Uhaul movers being paid to stand around doing nothing. On line it says store opens at 8:30. The sign at the store says nine. The clerk was no help he kelp saying he had nothing to do with the box. We did talk him into trying but he couldn't open it either. The check in process was even worse. Follow directions on return box 20 times at least. Could not get the website to respond. Was going to contact support but could not find a phone number. The only option it gave me was to chat. So I open a chat. It ask me what I needed with support. I explain I needed help with returning a truck. It said hold on for representative. After 10 minutes of no response I ended chat. I tried chat again. After 20 minutes still no responds. After 45 minutes of trying to return a truck, I gave up and put key in box without checking it in.
Robert DI have yet to receive my receipt this is why I don’t like emails they aren’t reliable and they couldn’t print me one and said it would be sent to email so someone needs to fix this problem if I can get text messages from you why can’t I get my receipt back text messages he said it would be a few minutes before I would get it it’s been hours sorry but that’s not working for me please send my receipt or explain why not
gary b