This move was for California to Arizona. I have moved many times and this was the worst experience I've ever had. I reserved a 15' foot truck two weeks in advance. The day before my reservation, Uhaul called me and said they did not have any 15 foot trucks available, only 20 foot and 10 foot trucks. I was not comfortable driving a 20 foot truck and could not afford movers. TWO Uhaul reps said that the 10 foot truck would be sufficient. So I got the 10 foot truck and we found out the hard way that my belongings would NOT fit into the truck. I called Uhaul in a panic and they never answered my call nor called me back. I did get a text from another Uhaul location asking if I would take a U-Box trailer to Arizona as Arizona was short on trailers. They said they would give it to me for me as I was doing them a favor. I drove 30 minutes to the location only to discover that I was not a trailer, but just the frame for a trailer. There was no box, no floor and no walls, so it was absolutely useless for me. I declined to take the trailer because it would've wasted gas and caused me stress to drive it attached to the truck. And while I was there for the trailer, the truck died, so I had to wait an hour for them to jumpstart the truck. It was a complete waste of time, gas and energy.
Katrina Phelps
Buden RSM RV Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rancho Santa Margarita, CA 92688
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Friendly staff very helpful. Thanks
rezki isselnaneI was charged for 2 days but I returned the van the same day.
pouya mirsadeghiGreat service
Ruben MedinaPickup was okay, drop off was horrible. Attendant didn’t have the courtesy of looking at me when I returned the truck, busy on his phone the entire time, even when I handed the key to him. No professional at all.
Steven Witjaksono