I was not pleased with the initial pick-up service at 2833 Dumaurier in Ottawa. I did online check in and prepaid the amount the night before as recommended in the online reservation for faster pick-up and the UHAUL system mentioned that they are waiting to meet me the next day at the pick-up location. It should be noted that the pick up was guaranteed with UHAUL paying back $50 refund if unable to deliver even though if UHAUL provides another location. Of course they never did. The location which did not have the truck asked me to contact UHAUL for other options even though my reservation was marked green in the system. which means that the reservation is guaranteed. After two calls to UHAUL, they were first unwilling to help accusing me of selecting a pick-up place with limited availability even though it was clearly marked AVAILABLE when I book it and reserve it online. The lady said to me later on that they are short of trucks. With my insistence during the call to solve the problem caused by UHAUL, they finally Offered me to go to Reinfrow (105 Kms away) to pick a UHAUL truck. This was not convenient at all but I had no choice but to agree to it and this led to wasting more than 2 hours on the road to pick up the truck and return to my residential address to load it. This has caused me stress having to request a change of elevator booking to night time from 7 pm to 10 pm which was against the condo rule on Saturday night and then ending up sleeping on the floor in an empty unit that were were supposed to leave because I dod not want to drive the truck at night as a result of the failure to deliver the truck in the morning. revised pick-up location, Keith at K& P Storage in Renfrow was nice and made sure to make to have the truck available during sunset time,. The funny thing is that UHAUL mentioned in the online reservation that a representative would call the night before if there is an issue with the reservation. They never called and thus I was stuck with an option that I did not want but had to take because there was no other option suggested by UHAUL.I ask the next customer to call UHAUL the day before even if UHAUL does not call the night before to ensure that the selected pick-up location has the truck available so the next customer may have more than one option to act on when UHAUL fails to deliver. .No doubt, UHAUL should have better system as I heard from other friends that the same thing happened to them and that UHAUL does not consider the reservation guaranteed until you receive the UHAUL truck.. Also, the next customer expect the refund of $50 if UHAUL failed to deliver (which they promise when you make the reservation). They only say that they will be willing to give you another bigger truck without extra charges if they fail to deliver the promised truck but they will not accept to refund the $50 they promised. Another piece of advise, never rent UHAUL truck at month-end as there is a good chance that UHAUL will fail to deliver the truck to you.
Trailer Rental & Towing in Renfrew, ON at K&P Storage Solutions
Moving to or from Renfrew, ON? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Renfrew, ON K7V3Z5 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Renfrew, ON
Cargo trailers in Renfrew, ON are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at K&P Storage Solutions!
Utility trailers are perfect for towing large or oversize cargo in Renfrew, ON K7V3Z5. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at K&P Storage Solutions provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Renfrew, ON and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Renfrew, ON online today!
Trailer and Towing Supplies
Keep on doing what you are doing. Just great thank you
Very friendly and professional service. Thank you.
Very efficient, cannot think how to improve. Perhaps the paperwork could be made to go a little faster.
No improvement at this location required. Very professional. Thank you
The gentleman who served me was great to deal with.
The trailer that I had rented (equipment in question) looked to be very well maintained and was in good condition, in fact the trailer I was given looked to be quite new. However, the cleanliness could've been improved as I did find what looked to be dried blood on the inside of the rear door. It wasn't enough to turn me off and I do understand that sometimes things get missed but I do think its worth noting especially since cleanliness is such a high priority during the ongoing Covid pandemic.
Always a pleasure to deal with, thank you again
Unfortunately a much closer dealer was not listed on the website and it appeared they had the size trailer we needed. If we could have rented from there, we could have saved 2 hours of towing!!
Keep doing what you're doing. Keith is great to work with.
Super clean units. Assistance in picking correct unit needed was exceptional. Trailer was hooked up and checked over before leaving.
Excellent service and professionalism by Keith. Most appreciated.
No sure the person there was great thanks Charles
Man running this location is really nice, and had just what we needed,very helpful
Very good service
Wanted the truck out of Shawville, but they aren't open on Saturday's, and couldn't pick it up on Friday.
Friendly and knowledgeable owner.
Thank you. All good
Nothing really. Facility very clean, friendly service.
Very friendly & professional services provided. Thanks
Wish the uhaul had cruise control
Nothing required, it's great here.
Keith was friendly and efficient. What more could I ask for?
Excellent customer service
Customer service is top notch