The service was terrible. The lady who served us seemed like she did not know what she was doing. We already did the online check in to save time, but the service took almost an hour. She did not know how to operate the lock to open Uhaul vehicle. I asked her about Uhaul credit and I could not even use it. Please kindly address this.
Tuan N.
Key Events & Weddings Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, BC V6V3B7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I am NOT HAPPY with your customer service or the proceedure involved in picking up and dropping off the truck. I let my thoughts be known to your management and have yet to receive a reply and a satisfactory conclusion as promised. Please contact me via email nortonannek@gmail.com as sometimes I am not able to answer my cell phone. (text msg only)
Anne N.Friendly and professional service.
SINAN S.The verification process was a real pain. A representative had told me it would take 5 minutes to complete. However, it took almost half an hour to complete, while I had movers that were about to arrive.
Aliyah A.1. I was assured that my uncle could pick up the truck using my card on file, and he ended up having to pay for it. 2. I ordered Moving blankets and never got them. instead I was given a dolly that I didn't need. ruined two of my towels because I had no time to find adequate replacements. I will be seeking alternative rental options in the future.
Sam H.