Trailer Rental & Towing in Rochester, NY at U-Haul at Lake Ave
Moving to or from Rochester, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Rochester NY 14608 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Rochester, NY
Cargo trailers in Rochester, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul at Lake Ave!
Utility trailers are perfect for towing large or oversize cargo in Rochester NY 14608. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul at Lake Ave provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Rochester, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Rochester, NY online today!
Trailer and Towing Supplies
Paul W. on
I hired Moving Help with a contractor called Silent Labors on Thursday evening. Their dispatcher called me on Saturday, the day of the move, at 6:55 AM to confirm the appointment. I called them back 15 minutes later when I saw the missed call (my phone is on silent until 7). She took my information (seemed they could have gotten that off the reservation, and said she would call the "technician" to confirm. 90 minutes later, when I'm at the UHaul location signing out my truck, the dispatcher calls to tell me they "don't work on weekends." So now I'm loading by myself. Strike 1. When I told this to the desk clerk she shrugged and said, "I don't know nothin' about that. They're subcontractors." No empathy. Strike 2. Every time I asked a question the staff told me to "just follow the prompts on the website." No help with the sign-in. Strike 3. The cab of the truck reeked of weed. Strike 4. I rented a truck for 24 hours. The app told me to have it back in 6 hours. Strike 5. When I did bring the truck back in 6 hours, the only person at the location was a cleaner. He yelled at me from a distance to log into uhaul.com to return the truck. Rude. Strike 6. The same guy asked, "Is this your car? They were gonna tow it." So in the course of ignoring me during equipment pick-up, no one bothered to tell me where I could and could not park my car. And they didn't call my cell phone to ask if it was my car. Strike 7. When I called Moving Help for my refund because Silent Labors was a no-show, the woman from customer service was sympathetic, but when I told her they said "We don't work weekends, but we can help you on Monday." she said, "That's strange because they took other jobs today...." Oh, so they lied to me? You're fired. The bottom line, I'm telling everyone I know what a horrible customer experience I had with UHaul. I am an ex-customer. Goodbye.
Cyndia K. on
Customer Service was Top Notch. Thank you Ms. S.Jones and Mr. C.Acosta. Picking up and returning. If I could give more than five stars, I would ********** Thanks UHaul, C.K.Lowrie
Canei R. on
The mobile check in is TRASH!!!
Juwan Tyrie R. on
When I am told that my money would go back into my account the same day after when the van is turned in on time it should be back in there . Waiting for $100 to go back into my account
Shannon S. on
The parking lot is tiny so the trucks are all tightly packed, making it difficult to park the truck and leave the parking lot. It all worked out in the end, I felt satisfied with the customer service and the truck.
Jonathan C. on
Some guy name charles help us and was great
Keith B. on
1) Incorrect billing . 2) System was down during checkout .All application was processed through phone .
Jonathan R. on
The woman that works in the office is awesome. She really knows her stuff. super helpful.
Christopher L. on
120 volt outlet did not work and was needed during my trip Very disappointing All else was good
izzy S. on
Express check in and out made the experience well. I think they could work on their store customer service. Not friendly at all.
Chas Lamont B. on
Customer service from Senitra Jones was awful. She was very rude when I asked her questions. As if it bothered her to help with any issues. I definitely will think twice before going back.
jamal A. on
The experience I received from this location was awful and the way the staff talks to the customer very terrible I believe that all staff at the location on lake ave. Rochester ,NY need to be fired or retrained on how to speak to people and act towards people they have no home trying I would never tell a friend or family member to go there at all over all experience was dreadful never using them again
Eric A. on
The online part is frustrating
Deborah W. on
I thought the self check in was a little tedious.
chaniece L. on
Excellent service , Spanish man is a very good person made the process fun and quick thanks
James C. on
The attendant on duty was about as rude as a person could be. Not a hello, a thank you or a goodbye. He never got up from his seat. He only demanded drivers license and credit card. As he highlighted information on the printout he did not even look up and only stopped when I asked him to show me how much fuel was in the truck. He never advised me to go over the truck nor did he. He did get up and tossed the keys at me and said the truck was in a rear lot. When I asked him what the truck number was since it was pouring rain, he looked at the number on the key tag and said that's the number. I had never been treated so poorly by any U-Haul employee. If your company only hired that caliber of an individual, U-Haul would go out of business within 2 weeks.
Brian R. on
Reduce the clutter
Gary M. on
Customer service was good. The Reps explained the contract and insurance options in detail. They also assisted in hooking up the trailer. The parking lot should be cleaned off trash and debris.
Gayle S. on
It was clean but there is lack of room. Vehicles were backed up being returned and there is no parking for your personal vehicle. You have to park on street. Also, the driver side door of the truck would not lock/unlock with a key. I had to climb over from the passenger side door.
Kandice J. on
Stop arguing with customers and doing drug transactions while at work. Really unprofessional
James W. on
Customer service was horrible. Had yo wait almost two hours for the renal of vehicle. Vehicle was not full of gas and it opearated poorly