Trailer Rental & Towing in Rochester, NY at U-Haul at Lake Ave
Moving to or from Rochester, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Rochester NY 14608 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Rochester, NY
Cargo trailers in Rochester, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul at Lake Ave!
Utility trailers are perfect for towing large or oversize cargo in Rochester NY 14608. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul at Lake Ave provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Rochester, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Rochester, NY online today!
Trailer and Towing Supplies
Kevin J. O. on
I was not happy at all that my pickup location changed. I know it says 'preferred pick-up location". IF I have to go to a different location than I requested then I should be given additional miles. I had to drive additional miles to my home than I would of from my preferred location. I should have received additional 'free' miles. I had to pay for additional miles at the drop off. Truck was in excellent condition. online reservation was very intuitive, though somehow I missed putting in the destination address.
Anne L. on
THe gentleman at the desk was incredibly helpful!
Doria S. on
Terasa H. on
Friendly and helpful customer service reps.
Anthony P. P. on
I had problems using U-Haul website it would not let me open an online account. As for your staff at this location they were GREAT!
Khandie J. on
The orginial size truck I reserved was not available at time of pick up. I was charged for the safe move even though I opted out of it. I chose to do the e check in thinking it would be more convenient and faster and it actually was very time consuming and frustrating.The staff were friendly but that was my only good experience with the company this time around. I will be considering other companies in the future.
william w. on
Always treated well by you staff and manager. Better tha buying a truck that I'll hardly use Bill Wyatt Jr,
PETER H. on
I've rented a 17' truck from this location twice, and both times I've arrived they said that truck is not available and I've had to go with the 15'. When hiring movers that charge by the hour, smaller truck means more runs and more money. If I reserve a 17' truck, I should get a 17' truck. Terrible location.
maribel f. on
The person who took my reservation was awesome, but when we went to pick up the truck we waited on the line about an hour, was only one person and he had a little argument with my husband because he said my husband snatched his driver license, I was there and my husband is the most pacific person and he didn't. So I think this guy was in bad mood with all this work to do, so finally another person came and give us the key, she started talking in Spanish probably because we are not white, so my husband said "is ok if you talk In English" and apparently she got offended and started talking in French, and she said "choose the language" , we didn't said anything and she didn't said anything either until she said again "I told you choose the language" I said English please and she continued, very very disappointed, I understand that nobody wants to work Sunday, but come on treat people like that is not nice.
James V. on
The woman who I believe may be the supervisor at this location was incredibly unfriendly and rude. The entire time I was inside dealing with her I was made to feel very uncomfortable. Her staff person that walked the truck with me, however, was very friendly and pleasant.
Dominique B. on
My overall experience with U-Haul was very poor. The staff at the pick up/drop off location were rude, unfriendly and not helpful for a first time customer. I understand the end of the month is a busy time but the customer service was extremely unsatisfactory. I will never use U-Haul again.
Matthew S. on
They got me in and out in a very professional and timely manner. Ms. Wibberley was very friendly and professional and helped me get the van prepped before and after pick-up.
Michael J. on
All went well, easy pick up and drop off, great staff working the days I was there - the van was clean, newer and worked perfectly at a fair price.
Ana Isabel V. on
The woman who runs this uhaul site is absolutely delightful. She was very clear about the rates and let us know exactly how to avoid extra charges. Thank you! Ana
Priscilla G. on
Not enough staff. Also I asked one of the staff a question and she was rude!
RUTH D. M. on
Well first u need 2 check in people because waiting in line over 20 minutes is rediculas. Second customer service check in was horrible she was very rude very straight face didnt care of the way she spoke to the customers and she rushed through the whole explination of the contract. I happen to look at the name and she was the manager which shocked me even more that anyone part of management would act that way. No people skills at all just plan rude. After waiting in line for over 20 min the people in front of me who didnt have a reservation she just rushed them and said u have no reservation i have no trucks available gave them a 800# and told them to call it and see what they can do for them, but she said this in a very rude way with no eye contact and she kept typing on the computer the whole time. She has no customer experience at all. Just for that alone i would go to another Uhaul location even if i have to ride a longer way. So if anything u can change is the way she delivers service to customers or she shouldnt work there or better yet have manager as her title.
Lamika S. W. on
It is ridiculous about the rates and lack of knowledge provided prior to pickup. Will be going elsewhere. Long line took an hour to get truck and no time differential being returned in 24 hours. Not the best friendly service as well for price paid. I used your service several years ago to relocate to MD and I was pleased. What happened?
TONY B. on
Truck was ready, unlike Saturday. Had to rent twice in one week. Manager was there working today. SWEET!!!!!!!
yuleissa r. on
The guy was real rude to my dad when he went to turn it in and told my dad off .. i have gotten so much trucks from there i will neva get one more again nd i will not recommend nobody thank yu very much
Anthony M. on
The online pickup and check-in needs work. Milton was very professional and helpful. I'd feel safer if I was able to park my car in the lot instead of the street while renting. Otherwise a good and affordable experience. I will be back
Abdullah A. on
The employees were very helpful and friendly but the software operating system for the equipment that they were using wasn't helping them. The employee tried all that she could to help do services requested with an efficient amount of time. I'm highly critical and surprised of why the software system of u-haul is that inefficient. Computers don't print, touch screens don't work and it all effects the overall experience of customers (and makes it harder for employees to do their job). I reccomend u-haul hires better software developers and takes care of the main software system before adding additional services such as the self-pick-up. There's no use of adding more services when the main system doesn't even work as expected. Other than that, I was pleased with the cargo van that I rented. I just hope my comments are taken into consideration.
Kathleen D. on
have more workers during work hours
Debbie B. on
THE SERVICE WAS GREAT I HAVE RENTED FROM THAT LOCATIO BEFORE. I JUST THINK THAT THAT AWSOME LADY MAY NEED SOME HELP. BUT SHE IS AWSOME AT WHAT SHE DOES AND IAM ALWAYS GLAD TO SEE HER SMILING FACE/ GREAT SERVICE/
Adam T. on
Implement a way that you can reserve a truck that the location actually has in the inventory. I received a call <24 hrs before my move that my pickup location did not have anything to accommodate me. The representative searched and there wasn't a 26 foot in the area when I needed it. Please focus on follow up with online reservation customers prior to their pick up times.
CRYSTAL L. C. on
Our original reservation was for June 30th with a 4 pm pick up and a 24 hour reservation of a 26 foot truck. When we got to the Long Pond location to pick up the reserved truck the person said the scheduling department changed our reservation to the 30th at 7 am and we were marked as a no show so our truck was given out to someone else. Of course I was a no show since I had made the reservation for 4pm that day. We finally found a 15 foot at Lake Ave and we still needed a 24 hour reservation, especially since we would be doing more loads to move our 3 bedroom house. They told me the reservation was all set for 6:30 pm on the 30th to 6:30 pm on the 1st but at pick up they said I had to have the truck back at 12:30 pm. I told them I couldn't and they said we would be out of contract if we didn't. I ended up calling scheduling and they extended the hours but I had to pay our movers and extra 2 hours for all the extra trips AND an extra $1 per mile for all the mile over our estimate for the extra back forth. Our move went from 24 hours to lasting the entire weekend since we were using a truck that was half the size of what we had reserved. Basically I spent more time and money because of this error and when I asked to speak to a manager the customer service line told me all the managers worked in scheduling and when I asked scheduling they told me I had to talk to customer service. It was frustrating and exhausting and I will never use or recommend UHaul ever again.