Nothing! I was happy with both employees on pick up and drop off. They were extremely helpful and very friendly! Thank you
Trailer Rental & Towing in Rochester, NY at U-Haul at Lake Ave
Moving to or from Rochester, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Rochester, NY 14608 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Rochester, NY
Cargo trailers in Rochester, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul at Lake Ave!
Utility trailers are perfect for towing large or oversize cargo in Rochester, NY 14608. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul at Lake Ave provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Rochester, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Rochester, NY online today!
Trailer and Towing Supplies
I WAS CHARGED A HOLD AND then they took a payment. The system need to be set up to where They don't tie up funds
The staff is very friendly and professional
Overall excellent service.
The lady behind the counter was very patient with another customer that was confused. The customer service was great. I was very impressed.
Customer service could be improved significantly.
Truck was due back at 7 pm. Arrived 15 minutes late. Couldnt get through on your site to return the truck. You took $150.00 up front then the next day charged me $43.00 extra!
furniture blankets weren't included and I was charged for them.
Things were fine for me
When reserving a specific piece of equipment dont allow the customer to select it at a location it isnt and then tell them there isnt a credit for the extra mileage that U-Haul added on.
Employees are very rude and unprofessional. I needed help and she made me feel like I was stupid instead of helping me I had to figure self check in out on my own
The person I worked with for pickup was knowledgeable, efficient, and made sure everything went smoothly. Kudos to her for her hard work!
Customer service needs improvement!
The debit card machine wasn't working, one other time the WiFi down. the clerks are not welcoming. Just not a good place for interacting with clerks, looks poorly on U-HAUL
The truck was in need of repair. (Driver's side door lock didn't work.) the employee that gave me the key knew that but waited for me to fight with it fir a while before telling me.
I have rented from Uhaul w/o incident for decades and always perceived it to be an honest company . Yesterday while going through the rental process the agent asked me " about what time , do you think you will have the truck back ? " .... I gave him a rough guesstimate " I would say probably AROUND 4 pm ." ... I was operating under the assumption that I had until the end of business hrs or 7 pm . At no time did the agent suggest , insinuate or even mention , that the rental must be back by 4 , or I would charged a late fee . I did my move , over filled it with gas and pulled in to the parking lot at 4:35 pm . Please note that there were several other 10 ft box trucks sitting in the lot , so this was not an issue of rerental . Upon check out , I was told my charge was 86 dollars ??? Excuse me ??? Truck was 20 $ and 80. cents a mile for 16 miles ... how does that get to 86 dollars . I did not argue . I am stunned and speechless at the blatant policy of deliberately fleecing an honest repeat customer . There can be no other explanation for this other than they rip off many customers this way . I have contacted the customer service # to file a complaint and request an amendment to my charge . I will also be contacting MC to challenge the charge and file a fraud claim . I expect immediate action in terms of this situation . As you know Uhaul is not the only company providing this service ...
The app it makes it impossible to return truck with the app
Interaction with your on-line pick-up and drop-of platform sucked both when picking up and dropping off. System crashed when uploading pictures required to move forward with the process. This was the most frustrating part as I needed to wait for the store to open and have the attendant help with the process manually. Manual process went smooth in both applications.
Milage rates expensive
The Lake ave area is not a safe area and I had to go there because I needed the van and that area has one for me otherwise I would have gone to another location.
Give the representative more help.
The heavy set black guy was very nice and professional with his job
Keep up the great customer service.
I tried to turn in my vehicle over my mobile device and it would not accept the information while I was at the location
Let them know that if they reserved it online that when they get to the location that they have to do more steps online to that took me an half an hour the worst experience ever. Just to many steps. Would rather for the cashier to do it.