Truck wasn't ready. We waited while they boosted it. Had a transmission oil leak. Said it had half tank of fuel. It was on empty. Took 160 litres to fill. Ramp had animal hay and grain all over it. Truck box needed swept out before we could use it.Bruce B.
Trailer Rental & Towing in Rocky Mountain House, AB at A&A Auto Salvage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Rocky Mountain House, AB T4T1A1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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New buildingSteven W.
The staff were extremely friendly efficient and accommodating. In and out smoothly. The office we had to ask where it was but other than that great experience.Susanne G.
We picked the truck and trailer up at time we asked, the truck wasn't hooked up to the trailer yet and they made us purchase an adapter to hook the trailer to the truck (which later when we took the trailer back we didn't even need, it had the right attachment already on the truck). The location in Rocky is creepy, dirty, and a complete junk yard. It took at least an hour to get â€œchecked inâ€ even though I did the pre check in online. Cindy (the lady I talked to on the phone about our pending rental, days before we picked it up) was less than pleasant.James H.
Ensure there is room for the vehicle being returned and organize the yardJohn F.
The location leans towards the cluttered/dirty side, but the service was friendly and very helpful.Taylor M.
Service was fast and friendly.Farrah P.
When we went to return truck the lady was very abrupt, brash and not nice at all. We were dealing with a Brittany on the phone and she was absolutely delightful. I certainly wouldn't deal with the older lady again.Katherine S.
No issues.Ryan H.
Very helpful and friendly staff members!Ines H.
Know their stuff, easy to deal withTom L.
Don't let first impressions put you off of this place. It's a salvage yard, and though it looks a bit shady at first and they could use some more signage - especially directing you to their office once you pull into their parking lot - the people are exceptionally friendly and helpful, and the people-friendly pets (I saw two cats and a dog, but i'm sure there's more) are a nice touch. Great place, would definitely rent from them again.Alexander A.
When a customer books online they should be just as much a priority as the next customer. Customer service from your locations is not a issue. Customer service from your head off is horrible. We are still waiting for a call back from a manager that did not happen. Very disrespectful and will not use uhaul ever again.Brady B.
Very nice and helpfulDavid E.
Easy to pick up and very clean.TODD M.
I booked a 26' uhaul for myself weeks in advance. The day before I was scheduled to pick it up two minutes from my house, I get a call saying I have to pick it up an hour away. I drive an hour to find out they don't even have a 26', all they have is a 15'. So I had to do that many more trips, burn more gas and use more kms.Jason R.
The location was hard to find it also didn't even look like a U-Haul place. The trucks Front tires has next to no tread which may have led to the very horrible and dangerous alignment that I struggled with for an 8 Hour drive. I also had to wait half an hour in line just to pick up my truck after driving 45 minutes to go pick it up. The only good thing about you all in my opinion is you can drop it off at another location and don't need to bring it back. Otherwise I would never recommendally S.
Staff was very accommodating and helpful at this location.Mark O.
The truck had quite a bit of unreported damage, including to the roof that allowed water in & caused some damage to packed boxes. There was mouse droppings, etc. In the part of storage above the truck cab. We cleaned it out, but it should have been done before we got it. Where the Uhaul dealership in Rocky Mountain House is located is not great. It's somewhat "hidden", but having one in town (more or less in town) is good. That's why I only rated the location as average. Dealing with the people is good & we had a very good experience the last time we dropped a truck & trailer off there. I would recommend them to others, but after this truck rental experience, I might give some advice on what to watch out for.LORI M.
When we called u-Haul the day before to confirm, they upgraded us to a bigger vehicle. We did not need a bigger vehicle, so I'm sure our gas costs were considerably higher.frank P.
Find a cleaner place and not in the middle of nowhere. Looked like a hoarding place. It was a different place of business. Just terrible.LISA F.
The lady's at the front desk are vary rude not any at all good customer experience the only reason I went to this location is cause I had no choice and no time to go anywhere else I used this location about 4 years ago and it was the same back theneddie C.
The 1-800 service was amazing - down to earth, knowledgeable and happy!cameron H.
Nothing it is good as is.Douglas M.