This is a gas station and the U-Haul trucks are parked in the back corner of the lot… it worked out fine … you have to be willing to accommodate the situation being a gas station but I was overall impressed with the staff ability to address my concerns promptly
Charles P
Salem Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, OR 97317
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Customer Reviews
- 4.5 Average Customer Rating
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They were very helpful and even offered us a discount to drive to Eugene instead of Myrtle creek, but we opted out.
Abigail JNo improvement needed
Scott C10ft Truck was in great driving condition. My biggest issues were the weather. I reserved the truck for 1 day. Was hit with snow and then freezing rain. I could not drive truck for days. I called and asked if we could get a discount for the weather, I was granted 3 days off the total of 7 for snow. I called about the Ice storm that came in and had me stuck for 2 more days. Was given those two days also. When I received my Bill for 245.00 $$ I noticed I wasn't granted the last two days for the ice storm. It all but cleaned my bank account out... working on a phone call about the issue
Teighlor HI put in my request for a specific location. It was changed to another. That would have added 20 miles to my rental. I called and was helped out. The lady said there was no way to compensate for those extra miles. Fortunately she was able to switch trucks for me.
Michael C