It took an hour for them to get us on the road & that's with us talking to a uhaul rep where we did most of the work. Then there was no dolly that I had reserved. The gentleman at the gas station didn't even know what a dolly was. Definitely will not use again
Pamela F.
BB Mart LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Menomonee Falls, WI 53051
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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For some reason, they were unable to locate our reservation and had to wait for the location manager to come clear the issue. We arrived at 8:55am and they were unable to provide the key until 10:15am. We returned the truck late because of the delay in departing. We were charged an extra $30 for insurance we did not request. This was a frustrating experience.
DOUGLAS T.The guy at BB Mart was helpful and kind. It was really nice that he is open so late so when I dropped the truck off at 8:00 PM he was there and willing to help me since the online app wasn't working.
martin Z.This was a service station and not really a U-Haul rental location. It was not very clear that this was where I was to pick up the truck. If I had not known that the trucks were there, I might have missed it altogether. The staff also was untrained at the time of my pickup, so my initial pickup time was delayed by 30 minutes while he had reached out to his associate via phone cam to get instructions on how to process my pickup. Overall, I think this location is minimally sufficient, but could do with a lot more advertising for the U-Haul business if they intend to continue doing this, and more training of staff on how to handle the rentals.
Jeffrey S.Tell the owner that he should clear the parking lot, I have to clean their parking lot to take out the truck from their parking, it took 1 hour. And at the end of the night it was the same like truck got stuck in parking entrance because they didn't clean the lot. Can't they clean the lot in whole day? The guy who was working, he is just fighting with me. It was horrible experience.
Shreyansh D.