Excellent service by the agent and the equipment was in clean and prepared condition.Michael H.
Trailer Rental & Towing in San Marcos, TX at Sunset Lanes
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in San Marcos, TX 78666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Explain to customers about holds on their accounts until vehicle is returned.Kimberley B.
No complaints. It was an Easy check in/check out processTraci H.
I wasn't expecting the location to be closed and no one to be there when I returned to the trailer. I'd been given no instructions and no phone number to call while dropping it off. It would have been nice if I'd known to expect no one to help me unhook the trailer and get it off my truck. The spot to leave the trailer was all muddy and made it difficult to unhook the trailer. So I ended up just leaving it in the middle of the parking lot. This is a case where a little bit of communication would have gone a long way.Rex K.
The system was down so of the 4 hours I would have originally gotten I only got 3.5 hours, that initial half hour made me late to my pick up location so the people there charged us extra since they had to be there an extra hourMaarten V.
wash bugs off windshieid fixx sheering wheels adjustment lots of noise in power steering or transmission at slow speedsFLOYD M.
Everything was great I appreciate the patience and the ability to work with me did have any problems running a returning vehicle great experienceDaniel L.
The easiest moving truck rental process I have ever experienced! Definitely recommend.Sara W.
I had ordered a dozen furniture blankets, but they were not in the truck. I had to visit another location the next morning to pick up the blankets.Ethan P.
The uhual was very dirty when we picked it up and leaked water when it rained, getting 10 or so of our boxes wet. The uhual should be sealed and cleaned. Other than that, the customer service at this location was perfect. We had a bad experience with Uhual all morning with other locations and will never use them again, and this location made things a little better.KENNETH S.
Great experience. Definitely would use again.MYRON BRANDO M.
-Unusual location. -Windshield/side windows/side mirrors were dirty and smeared inside and out. -Cab and cargo box were clean. Over all a good dependable rental.ANDRES Z.
Improve the appJesus A.
Said we didn't return a tow dolly and no one was present at the location. Only person that seemed to work there answered a call briefly but stayed inside the bowling alley.Natalie P.
I sweeped the truck. I thought I was to receive a $25 discount.kevin L.
The drop off box was a bit difficult to find, so a clearer location or signs would be nice.Desiree M.
My recommendation here is not for this particular location. It is for the app. The app (for android in my case) let me do the check in all the way to where it asked me to take picture. Then it just kind of stopped. Ended up getting to the web page and had to go through the after hours return again and then it let me do the pics.Aaron G.
Very polite and helpful.FELIX G.
Have someone to help check in trailerSammy F.
I didn't interact with this location, my negative opinion is of U-Haul as a whole. Provide better customer service.Jacob C.
I showed up and my 26 foot truck was in mud. I tried to get to it and ended up in the mud myself. I went down at least 4 inches in mud in my $120 shoes and then fell. It was not well lit. Larger trucks were off in back not near others that were on gravel. I ended up in a 20 foot truck which cost me more time cuz I had to make two trips. More gas. More labor. All around I paid out double what I intended and that doesn't mention my shoes that are RUINED.Shannon H.
All good Nice people helping usGREGORY S.
The app was terrible to interact with. Photos weren't being uploaded, some of the buttons weren't clickable, and the live chat with an agent took longer than it should have. I had to wait a whole hour at the pickup location because additional information was needed such as a photo of my current lease agreement, alternate contacts needed to be provided, and I couldn't provide other information needed since I don't carry around a passport, work isn't open on the weekends, and I don't carry around my lease agreement everywhere I go. The location itself was fine. The process was the frustrating part.Alberto L.
Install a ramp in the backLeo P.
Dark, no personnel. Employees at bowling alley refused to speak to me. Could not find drop box for key. Had to drive from Austin to san Marco's next day to return key. Went to Al's Bart to deliver truck as I was told. Employee refused to accept truck. Suggested I drive to buda or wonder world location. Finally found location to drop truck, again, not well lit. App difficult, got frustrated locked dollies in cab & left.Cynthia G.