Our daughter returned the truck on Saturday afternoon at the suggested drop off location. The website linked in the text would not work. They also tried it on a different phone and had the same result. They called me and I tried the link and it did not work for me either. I told my daughter and her friend to drop off the keys and I would keep trying to get it checked in. About 4 hours later the link worked but it wouldn't allow me to check the truck in because I was 100+ miles from the drop off location. I contacted someone at U/Haul, explained the situation and sent her the order number and address where the truck was dropped off. Today I got a call asking when the truck was going to be dropped off. I explained the situation again and the woman on the phone said that she would call the location and check on it. Just now, I saw a $20 charge from U-Haul because â€œthey had to check it inâ€. What a frustrating situation to be charged by U-Haul for not doing something because a U-Haul website would not allow us to do it. Such horrible customer service.Kristi C.
Trailer Rental & Towing in Seattle, WA at 65th Shell 106
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Seattle, WA 98115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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because i was moving out of state ..i did need to go to a different location...no big deal i guess, just took longer..some confusion from the location i was suppose to pick up from about even having a reservation , but after 3 phones calls all worked out ...james C.
I didn't get the dolly and furniture pads I had rented but other than that everything was great.Hao M.
There were many issues to even access the truck via the App. The app gave us an alphabetic code and we needed a numeric code to unlock the box on the Shell station wall. The attendant at the station knew nothing about the rentals so was no help, then there was no key for the original rental so we got a horrible unclean, graffiti tagged truck. It was muddy inside and had only a half tank of gas so then we had to stop and fill it up. The entire thing was stressful and delayed us an hour and a half by the time we were able to get home to load up. On the positive side, the very patient customer service rep handled everything with poise and calm and stayed with us until she helped contact someone who could help us. When I called back to log my complaint when returning the truck the rep there was also lovely and helpful. Thank you for not charging me for this fiasco. I will rent again because you did the right thing by me, your customer.Teri E.
Everyone was helpful doing the actual stuff through the website was awful thoChris M.
No issues, smooth process!Medina A.
The employee didn't really have any interest in helping me return my equipment. All he would do is show me the key dropoff location and told me to use the app.Kyle E.
The locations was pretty tight, it was difficult to maneuver out of the spot and also to get back to Roosevelt ave. The code bolt was very difficult to unlock and the attendants in the gas station were of zero help and customer service was not helpful at all. A friend finally showed up to help me and we got the lock undone, it was frozen outside. It is a very noisy location so it was difficult to hear the person on my phone to get help.Trina P.
The location wasn't an issue but the pick up process was terrible. The dashboard didn't have our reservation and we had to call the customer service number to have them update it. Took us 30 mins to get the truck.Erik H.
My pickup location was changed and the new location was far away with nowhere to park my car. I was then charged for driving the unexpected extra milage. The truck was not in good condition including a broken mirror that made it unsafe to drive. The equipment I reserved and was charged for was not in the truck as I was told it would be which made my move more difficult. This is a very poor customer experience.Clayton D.
Console had sticky dried up soda all over it. The combo lock was sticky, difficult to move keys and it always took several tries to unlock completely wasting my time. Pick up location on reservation and in check in notes were conflicting leading to some confusion. I was charged extra $60 upon checkout because uhaul thought I had 4 day reservation when it clearly stated I had 6 day reservation. Wasted another 1/2 hour calling to get refund.AJ C.
At the end of check-in, the app instructed me to get the keys inside. The gas station attendant didn't have the keys and was unable to provide any assistance. I called the support number and initially the person told me to get the keys from the attendant. Finally the person on the phone was able to give me the combo to the lock box. It was frustrating and time consuming. In return, the instructions told me to put the keys in the drop box. There wasn't one. Fortunately I remembered the combo for the lock box so I could secure the key before leaving. I had called the number but it was after hours so I was on my own at 10:00 at night in the rain.John M.
Rico was awesome! Our original truck had a busted window when we got there so Rico quickly replaced ours with another van. He was calm and professional and took care of our needs quickly. Thanks Rico!Joe H.
Had several technical issues getting into and leaving the truck Was charged $25 for cleaning even after we cleaned out the truck, have emailed for help with no response The survey only covers the location which was fine - it does not ask any questions about the experience itself which was challenging. My rating above really isn't fair to the gas station owner and is more reflective of the challenges I had with uhauls systemJosh D.
I was overcharged, and the drop-off experience didn't work. I had to call cs, who didn't help me.Andy H.
There was a hypodermic syringe in one of the bed side pocketsDale W.
Truck was pretty much new and in great condition, no complaints there. The pick up process wasn't very convenient. It took about 40 minutes to complete. First I had to have two references which I wasn't aware of so had to get ahold of people to make sure they could answer the phone. Then the app said get the keys inside the location. The people at the location had no access to the keys. There was a lockbox outside but neither the app nor the people at the location had the code. We had to call the 1800 number which gave me another number for the people at the location to call. The location called the area manager and they were helpful and finally gave me the code to get the key. The people at the location and the area manager were very helpful but the whole process was kind of a mess. Not to mention the person at the location had to hand me their phone so I could talk to the guys at U-Haul. Not a big deal under normal circumstances but sharing a phone with a stranger during this pandemic kind of ruined the whole point of automated pickup and put us both at risk.Dan J.
The first person chatting with me was rude & hung up. The second one was nicer but even they stopped responding so a third had to step in. Treat your customers better.Doua K.
Be clear about a cost estimate - I hadn't realised I will need to refill the car in addition to paying per mile (and having those miles counted from the pickup spot). The eventual cost was much higher than I expected.I. K.
The listed price is not what the cost of renting actually is. i ended up paying 2 times what was advertised.Vaughn E.
We were unable to access the key to the vehicle following the directions given. We spent about 1-1/2 hours on hold trying to figure out how to access the key and no one was able to help us. In the end, we had to cancel. I was very disappointed with the lack of service.Scott V.
People at the gas station were absolute jerks. They know nothing about Uhaul, and were irritated with me because I had to ask a question at one point. (Couldn't initially get the key lockbox to open using the code provided.) Do you give gas station locations any incentive to care at all about Uhaul customers? Sure doesn't seem that way. Also, your phone-based pickup and dropoff software is terrible....I know you don't trust me to be kind to your equipment, but you could find a way to make me feel less like an evil customer. You've got my credit card, my driver's license...do you really need a photo of my passport...do you really need to call and check with my wife? Geez.J.E. G.
The online check in process was easy to follow, and instructions were clear!Sydney T.
I had serious problems using the mobile pickup option on the website (through my phone). It broke and gave me errors several times throughout pick up, delaying my reservation by at least 20 minutes. I tried to contact customer service through the chat options, which failed as well. Eventually, it worked. The inside of the vehicle was muddy and dirty. Then upon return, I attempted to use the app again since it was after hours for the local store (as expected). It would continuously error out. I tried again several times, again contacted chat customer service and that errored out. Eventually after 20 minutes or errors, it let me submit pictures of the mileage,gas, location, and report any new damage/issues. I submitted that. It gave me a confirmation to return the keys and I went on my way. SO, WHY WAS I CHARGED FOR AN ADDITONAL DAY AND OTHER FEES? My original quote was for $20 + mileage (4 miles about). and I was charged OVER $114. I need a refund and the website needs a full rework. Upon I returned my rental on time. However, when using the mobile website, it errored out every single time at different points in the process. I will be needing a refund forNathan B.
This location was way out of the way from where I was, and it was 100% mobile-only. I had to pass two other U-Haul locations before the Uber I had to take finally got to this far-from-me location.Erik H.