This place was awful. The one man working would not help me take off the tailor on my car. I waited around 30 minutes and kept asking him for help or if someone else could. He told me he doesn't know where anyone was. At the end, I told him im 5 months pregnant and can't do this on my own and he said he couldn't help. Some guy walking around heard me and came over to help.Susan U.
Trailer Rental & Towing in Shoreline, WA at U-Haul Storage of North Seattle
Shoreline, WA 98133
(PARKING IN GRAVEL LOT ACROSS 165TH ST)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Shoreline, WA 98133
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The rental was fine. However the requested pick up location did not have the truck. Nor did we receive a call 24 hours before the rental pickup informing us the pickup was in a completely different place. We wasted half the day looking for and obtaining a truck that was rented in early April. The equipment had not been cleaned inside or out. However, the staff at this location were exceedingly helpful!JAMESDARRELL D.
Get more help. The one lady was handling two registers at once and could have used some help.BARRY H.
It would have improved my experience greatly if I could have been able to return the crates I had borrowed to a different location.Riley Y.
The girls were especially nice and welcoming. Took over quicklyMonique G.
Quick and easy pick up and drop off.Marie J.
This location was good.Meg S.
I had to wait in line 45 minutes to pick up a vehicle I had reserved online. The gas tank was not filled when I got the vehicle, which I would have noticed before I left but I was in a rush after the long wait. So I had to to fill up 4.5 gallons of gas for a trip that was 10 miles long. When I returned the vehicle, the canopy for returns was overflowing with other returned vehicles and I had to hunt down an employee to let them know I returned itSHANE WILLIAM J.
I told several people at the store that I never got my dolly and they still charged me for itAndrew D.
Overall great experience. Marcus who checked me in did not seem super confident but was very polite and wanted to help me. Upon return the Assistant Manager did not see the note that I saw that Marcus put in regarding me returning the truck at 12 noon, so that was a little frustrating. But the employee who took the vehicle back in was awesome. I had issue with the door handle not working and he addressed that, made sure to take care of the final bill that Marcus had told me, and was very pleasant. I forget his name, but he made a pretty good experience EXCELLENT at the very end. Well done.LEO JAY L.
They made the entire process so easy and made sure that everything was working properly, which we appreciated.Candace O.
Probably let the person know that when they 'reserve' a truck, there's still 30-45 mins needed for checkout. I 'lost' about an hour that I hadn't planned for and everything ran longer and I got stuck in evening traffic. Otherwise, great service, will use you again.ANDREW G.
There was a line of customers out the door waiting for 20 minutes, plenty of staff available to service them, but they wouldn't bother to stop servicing equipment for a moment to address our needs even intermittently. And when one staff member finally came to service us, he had no sense of urgency or concern, no apology for the wait. Zero fucks given.Vaughn S.
Hard to say "exceeds expectations" since i have high expectations, but this location gets all the business i can give it, which is not a lot, but still.. I have never had a complaint of any sort.Jan K.
The check-in process was incredibly slow, so that I ended up getting my vehicle with significantly less time than I had booked. To be fair, my check-in was fairly quick, but the two people checking people in were not sufficient to handle the number of people there at open, and the online check-in may not have been widely used. Neither I, nor anyone else I saw got our booked add-ons (furniture pads for me) without asking for it after checking the truckNathan P.
I had to work with four of your employees before finding one who understood the process, was professional, and efficient. One was rude, one was unhelpful, the third was frankly clueless. It took an extraordinary amount of time, effort, and persistence on my part to get checked in, and it shouldn't have.Linda F.
The staff was friendly and helpful but was understaffed for a Saturday. I waited in line 1 hour to pick up a trailer. I also had to postpone my project because of your power outage on the previous Sunday and wasted a trip and time.Frederick V.
We waited 90 minutes to get our u-haul and the office actually called while we were in line waiting and said if we didn't show up they would give away our reservation. While we were late because of the line.BENJIMEN H.
Just not a quality customer service experience when picking up, dropping off or attempting to return boxes. Both times felt understaffed.Jeffrey H.
I was double charged. I called and they said they would refund the $253 charge, but l have not received my refund yet. I'm upset!!!Jerrie L.
Great customer service, perfect running and clean vehicle! Will recommend this location on Facebook to all my friends. As well as a great propane location. Thanks much, The Meyers FamilyMichael M.
I added 2 dollies and a dozen furniture pads to my order, but the pads weren't in the truck. When I mentioned this to the team member after returning my truck, he acknowledged my concern and immediately took action to refund my $10 for the missing pads. I really appreciate that!Steven H.
Have all your computers working. Line got pretty long.Benjamin S.
Really friendly staff. There happened to be no other customer when I picked up & dropped off the vehicle, so I received extra attention. Thanks!David A.
Parking and exit designations could be improved with directional signage.Kathy L.