First of all the address U-Haul provided for this location is wrong. When I called the store trying to find where they were located, asking for a road they were nearby I could look up or what mile marker they were nearby, the guy had no idea. Then he hung up on me. The actual location is 10 minutes away from the address U-Haul provides. Also, as someone who has worked for a business that deals with company vehicles, there should be a maintenance checklist or something along those lines that the U-Haul dealer has to go over so that every time a U-Haul truck gets dropped off they check that everything is working in the truck. This truck clearly has a fuse out or something, because the windshield wipers did not work and neither did the radio. Which was pretty dangerous considering we were driving in the rain. Also, telling a customer to call roadside assistance when the truck clearly hasn't been working since the time of pick up isn't acceptable. Like I said the truck should be checked for maintenance after every drop off, because having a truck that doesn't work from the start is ridiculous. The truck should be working at all times unless something goes wrong during a rental. The first time that a truck gets checked for maintenance that's needed shouldn't be the responsibility of the customer, nor should it be on the customer's dime to have it serviced. It's poor company policy.KATELYN F.
Trailer Rental & Towing in Smithville, TX at Clara's Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Smithville, TX 78957
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I could not find any place to drop the keys after hours so I had to slide them through the space between the doors.Shanon G.
It is a one woman office and she was very personable, efficient and courteous. Excellent service!Catherine M.
Check engine light was on, inside of truck was dirty. Was told don't worry about the light take it anyways lolClark A.
Staff were helpful and professional. U haul made my move a positive experience. I will use U haul for any future movesANGELA D.
I was charged a cleaning fee but don't understand why if I left the unit in the same condition I picked it up in.Kathy R.
Very goodSERGIO R.
Good service! Truck ran great!Michael A.
The check in process is unnecessarily long. I checked in using mobile and they still need to do a bunch of manual stuff on their computer in the store. It's not fast.Matthew H.
Super friendly went above and beyond to allow for quick pickupADAM LEE W.
excelente experienciaJORGE L.
When we went to pick up the trailer, Alisha was our customer service lady. She is absolutely awesome. She made it so easy to get all the paperwork done and get on the road. When we returned the trailer, the two ladies were very helpful and nice (I am sorry I did not get names). This was one of the most professional And pleasant u haul experiences I have ever hadSusan D.
friendly service. Showed everything before driving off.Very professionalGerard C.
This location has been very good to me. Very friendly, helpful and courteous.Dale H.
Great people, great servicePhil S.
Amazing customer service by some amazing women and will be using them for any upcoming rentals !Chasity R.
staff was very helpful and truck was exactly what we needed for the move Thanks!RANDY D.
Excellent customer service and trailer in perfect conditionk-Lee S.
The owner and workers at this location are amazing! They are the nicest and most helpful individuals we encountered on our move.Kylie C.
All good, may suggest to clean inside of windshield because when you are driving in sun it was very hard to see thru dirty glass. I mentioned to return attendant and she said they would address this. Other than that the location was great. Thank You Ginarobert O.
Way too expensive the rate $140 for 6hrs!!!!!Shayla B.
The ladies were extremely helpful quick and polite on helping me get a U-Haul truck very quickly.Craig S.
Los seguire usando cuando los nesesiteEliseo F.
it was a gas station. At least they were more friendly and even they were mad about what the jerk in Phoenix charged me. Still, I will never recommend uhaul to anyone ever after this crap.donald T.
Not muchArnold M.