We came to rent a 20 foot truck for one day the rental was supposed to start at 1 pm. When we got to U-Haul the truck hadn’t come back yet we had to wait one hour then the men brought back the truck with no gas and full of broken sheet rock in the back So we said we would take a clean 10 foot truck We used it for less than 24 hours filled it with gas and drive less than 40 miles. They said they were giving us a 50 dollar credit for waiting almost 2 hours before we got the truck. We never saw an invoice. Now I see I was charged $120 dollars.
John M
Collette Home Pop Up
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Water Mill, NY 11976
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Customer Reviews
- 4.0 Average Customer Rating
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Do not offer furniture dollies if they are never available.
Daniel KGet your billing straightened out I paid 4 days ago and today I get a collection text that’s incompetence
Robert RTanks
otabek kI got stuck with a box truck instead of a van. Fine no problem. But apparently 20 miles of gas cost me 20 bucks because they didnt bother to check the fuel level
Myles R